Tom Ashman Email & Phone Number

London, Gb

London, England, United Kingdom

London, England, United Kingdom

Managing all aspects of the two enterprise competitions including resource development, platform creation/maintenance, marketing, end of year celebrations and day to day operations.

London, United Kingdom

 Representing/ deputising for the Training Operations Manager, as and whenrequired, whilst completing all duties as a training advisor. Ensuring activities are cost effective, as well as creating and managing cost savinginitiatives without impacting on customer satisfaction. Ensuring accurate reporting by maintaining and updating data within the event management system and on all relevant spreadsheets and the MI system. Analysing and reporting back on delegate feedback from events on trainers, ensuringissues are raised to the relevant team or supplier, successes shared and previousexperiences built upon by myself as well as the team. Being proactive improving processes with the Operations manager, analysing patterns and passing these on to Product Managers. Assisting the Training Operations Manager in the set-up and implementation of anyoperational protocols (SLAs) required between Training from Pearson and otherdivisions and business units within the company. Managing the recruitment, development, deployment and payment of a pool of highquality trainers and writers Resolving of complaints as well as leading lessons learnt sessions withthe department as well as stakeholders Leading a work stream for the implementation of a new event management systemwhilst ensuring that the delivery and value of the training events are not suffering. Keeping an eye on both the details, such as event data quality, whilst maintaining aclear overview of the department to allow for quick decisions to be made or trendsanalysed. Stepping in to run events where needed if team resources depleted.

London, United Kingdom

Liaising with trainers and regions to confirm new events Working with the contracting team to issue contracts once events are confirmed Liaising with internal and external contacts to book the most suitable and cost-effective venue for each event Communicating with internal colleagues and external companies to organise thetravel, visas, venues and accommodation are supplied within the agreed timeframes Managing events in a cost conscious way to ensure that all events are within theiragreed budgets. Building positive relationships with internal colleagues as well as with trainers ensurean event is successful from start to completion Meeting regularly with managers to provide updates, always leaving notes with clarityto provide visibility throughout my work Use of Arlo (event management system) to set up, monitor and ensure that all thenecessary information is recorded from each event to allow for accurate reporting foradvisors and managers Following up with internal colleagues and trainers to ensure cancellations andpostponements are kept to a minimum Monitoring the team mailbox to answer queries from internal colleagues, trainers andcustomers in a time effective way Created a new venue request spreadsheet for the UK and International trainingteams that includes the new project codes and PO numbers as part of the TEPproject

Holbox, Mexico

 Controlling the monies going in and out of the accounts Controlling incoming revenues and cashing up Working closely with the reception and reservation team Ensure that all payments were reflected in the bank from card portals and banktransfers from travel agencies Ensuring payments were correct at all times Producing the monthly reports of revenues and costs Analysing the forecasted budget vs the actuals to see where improvements andsavings could be made Producing detailed analysis of client base Assisting the marketing and sales department Handling payroll commissions and bonuses when paying wages

Travelling and learning Spanish. Included 4 months in London working at Marketforce duringthis period.

Generating leads for sales staff, working within the research team. Compiling delegate lists from other company’s conferences and information fromcolleagues to build up potential leads. Cleansing the data to ensure it was accurate and up to date. Using Excel and the Salesforce Customer Relationship Management software toupdate and quality assure the data. Processing bookings for events and briefings, to confirm sales. Managing returned post by either redirecting or ceasing mailing if unwanted