Commercial banking working on the Payments/ISO20022 migration.

Successfully managed a team of 10 people providing IT support and project delivery to over 60 clients and 2000 end users across Merseyside. - Implemented Autotask PSA and Datto RMM across the business to remove data silos and increase efficiency of the Service Desk, Project Team, Technical Sales and Time and Billing. - Lead weekly operational meetings with team leaders to track KPI, SLA and customer satisfaction.- Managed a large scale migration project of over 300 computers to Windows 10, servers to 2016 email to Office 365 and aligned the system with cyber essentials principles achieving cyber essentials plus certification for the client. - Setup CSP partnership allowing Vigo to resell licenses for Office 365, Exclaimer and Symantec to our clients increasing monthly revenue by 15%.- Created a partnership with established telecoms provider Gamma and added hosted VoIP and internet services as part of our product offerings to clients. - Programme management to migrate the majority of clients to Office 365 from onsite exchange and IMAP systems.- Implementation of processes and procedures across the operational teams to improve efficiency and effectiveness.