Tom Benner Email & Phone Number

Manages corporate recruitment efforts for one of Maryland’s largest Credit Unions for entry-level, management, and executive level positions.Supports Branches, Call Center, Accounting, Finance, Lending, HR, IT, Internal Audit, Marketing, and Operations.Manages sourcing, screenings, interviews, offers, on-boarding processes, and facilitates new hire orientation.Responsible for managing an average of 35 requisitions, a maximum of 62 with over 100 hires annually.Reports on talent acquisition metrics.Manages all temporary employee recruitment, placement, quality control, and agency relationships.Collaborates with hiring managers through all stages of hiring, from recruitment to new employee orientation.Manages college career center relationships throughout Maryland, with a focus on the Baltimore-Washington corridor.

Global Consumer Small Business Banking (Credit Card Services Division; Collaborated with regional recruitment team to improve sourcing efforts and processes.Was responsible for complete recruitment of candidates for Card Services Call Center.Was a member of high volume recruitment team responsible for 150-400 hires a year. Supported service, sales, collections and telesales divisions.Developed and implemented division wide retention action plans to reduce turnover.Managed position descriptions while partnering with sourcing team and business departments.Facilitated and managed vendor relationships for job boards, job fairs, merchants and staffing agencies.Extended offers and negotiated compensation packages for internal and external applicants.Collaborated with business managers to forecast and develop recruitment strategies.Provided recruiting research, market intelligence, source performance, candidate profiles, and cost-per-hire performance reports.Provided training to all lines of business on recruiting practices, procedures, and industry requirements.Attended professional and college recruiting events to network and promote current opportunities.Created and maintained strong working relationships with local colleges through career fairs, mock interviews, resume critique sessions, on-campus interviews, corporate visibility days and college visits to the Card Services site.Directly supervised daily tasks of Recruiting Coordinators in accordance with Bank of Americas guidelines:Provided guidance and gave direction in performing all pre-employment hiring duties.Performed quarterly and yearly reviews of Recruiting Coordinators; coached and managed performance improvement as needed