Lead Technical Account Manager
Current
Dec 2024 - Present
AeroLeads people directory · profile
Tom Bennett Email & Phone Number
Lead Technical Account Manager at Cohesity
at
Cohesity
2 work emails found
@hds.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Lead Technical Account Manager at Cohesity
Location
Reading, England, United Kingdom
Company size
Who is Tom Bennett? Overview
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Quick answer
Tom Bennett is listed as Lead Technical Account Manager at Cohesity at Cohesity, a company with 1341 employees, based in Reading, England, United Kingdom. AeroLeads shows a work email signal at hds.com and a matched LinkedIn profile for Tom Bennett.
Tom Bennett previously worked as Lead Technical Account Manager at Cohesity and Senior Technical Account Manager at Cohesity. Tom Bennett holds 2Nd Class Degree With Honours, Computer Science from Swansea University.
Company email context
Email format at Cohesity
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{first_initial}{last}@hds.com
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AeroLeads found 2 current-domain work email signals for Tom Bennett. Compare company email patterns before reaching out.
Profile bio
About Tom Bennett
Snr. Technical Account Manager with vast experience in account management and customer service, having successfully delivered excellent customer service, managed complex projects and promoted continuous improvement, resulting in high customer satisfaction levels and business growth. Skilled at leading and training high-performing teams, collaborating with the appropriate resources as well as consistently exceeding all targets, ensuring the smooth daily running of operations. Deep expertise in identifying new opportunities, understanding customers’ needs, monitoring risk and streamliningpractices.
Listed skills include Windows, Sql, Unix, Latex, and 23 others.
Current workplace
Tom Bennett's current company
Company context helps verify the profile and gives searchers a useful next step.
Cohesity
11 roles · 28 years
Tom Bennett work experience
A career timeline built from the work history available for this profile.
Senior Technical Account Manager
Acting as the Technical Lead and voice of the customer by escalating all P1/P2 support cases, meeting KPIs.Evaluating case reviews with action items and next steps, contributing to business requirements and goals.Regularly carrying out root-cause and failure analysis whilst handling internal coordination of resources.Providing quality support by conducting.
Oct 2023 - Dec 2024
Technical Account Manager
- The Cohesity Technical Account Manager (TAM) Support Service helps ensure enterprisecustomers get the highest possible value from their Cohesity investment. Cohesity TAMscombine deep industry and product knowledge with.
- Escalation management of all P1 and P2 support cases
- Frequent case reviews with action items and next steps
- Root-cause analysis and failure analysis
- Internal coordination of resources requiredPreemptive Care
- Case trend analysis with recommendations/best practices
Aug 2022 - Oct 2023
Principal Critical Situation Manager
Supervised all communications regarding escalated situations from technical to C-level, attaining goals.Recognised as the voice of the customer by driving technical and managerial conversations.Delivered feedback on lessons learned, documented deliverables and ensured exit criteria were met.Boosted company’s brand awareness and visibility; adhered to all.
Mar 2021 - Aug 2022
Senior Critical Situation Manager
- The Critical Situation Manager responds to requests from internal stakeholders for assistance with highly escalated customer situations. Their primary workload comes from the Escalation Management Team, and consists of.
- Duties and Responsibilities+ Respond to internal and external customers regarding escalated situations+ Coordinate a Veritas response and assist with customer delivery+ Collect and deliver customer feedback to.
Apr 2019 - Feb 2021
Customer Satisfaction Manager
Managed workload and directed daily operations of the global support centre, using technical skills.Became the primary escalation point for critical situations whilst communicating with other business units.Promoted a positive work culture environment based on excellent team leadership and collaboration.Resolved problems quickly, utilized only the.
May 2018 - Mar 2019
Supervisor
Complete global overview of customer support issues as they occur and using technical skills and knowledge of available resources and skills, deploy individual resources, if necessary assemble appropriately skilled teams and often directly engage customers to work towards timely resolution and escalation management of the most critical and politically.
Apr 2016 - May 2018
Technical Support Engineer / Supervisor
- Provide technical support and customer service in a fast paced, worldwide 24x7 support center.
- RAID Storage (Hitachi, EMC, IBM)
- SAN Switches (Brocade, Mcdata, Cisco, Qlogic, Ancor, Nishan, InRange)
- Open systems (Windows, Solaris, AIX, Linux, VMware, Novell, Tru64, OpenVMS, HP-UX)
- Mainframe (ZOS, MVS, Escon, Ficon)
- Host Bus Adapters (Emulex, Qlogic, JNI)
Oct 2012 - Apr 2016
Co-Founder And Director
Manjaro C.I.C.
Manjaro was founded in June 2012 with the vision to create positive change in society by:1. supporting individuals interested in climbing to the summit of Mount Kilimanjaro in Tanzania2. increasing local community spirit and togetherness by providing a common goal for individuals to accomplish both nationally and internationally3. giving back to the.
Jun 2012 - Jul 2013
Staff
The Music Cellar
Family business. Taking in and checkingdeliveries, making sales on the premises, internet sales and sales over thetelephone, instrument repairs including some soldering and basic electronics
1998 - Dec 2010
Associate Infrastructure Administrator
- 2004 * present. Work placements and freelance work (2 months a year). I was set tasks such as creating networks over different operating systems, running cables, troubleshooting and running scripts.
Jul 2004 - Jul 2009
Team & coworkers
Colleagues at Cohesity
Other employees you can reach at cohesity.com. View company contacts for 1341 employees →
AS
Ashish Sutar
Colleague at Cohesity
Sangli, Maharashtra, India, India
View →
ES
Erika Sarabia
Colleague at Cohesity
San Jose, California, United States, United States
View →
DM
Diarmuid Mccarthy
Colleague at Cohesity
Ireland, Ireland
View →
DA
Diego A.
Colleague at Cohesity
Heredia, Costa Rica, Costa Rica
View →
SD
Sukriti Dubey
Colleague at Cohesity
India, India
View →
EN
Ernie Neumann
Colleague at Cohesity
Milpitas, California, United States, United States
View →
CM
Cesar Mora Fernández
Colleague at Cohesity
San Jose, Costa Rica, Costa Rica
View →
AG
Aarav Gupta
Colleague at Cohesity
Pune, Maharashtra, India, India
View →
UT
Udaya Teja Pasupuleti
Colleague at Cohesity
Bengaluru, Karnataka, India, India
View →
A-
Ak - Aditya
Colleague at Cohesity
Pune, Maharashtra, India, India
View →
Ashish Sutar
Colleague at Cohesity
Sangli, Maharashtra, India, India
View →
ES
Erika Sarabia
Colleague at Cohesity
San Jose, California, United States, United States
View →
DM
Diarmuid Mccarthy
Colleague at Cohesity
Ireland, Ireland
View →
DA
Diego A.
Colleague at Cohesity
Heredia, Costa Rica, Costa Rica
View →
SD
Sukriti Dubey
Colleague at Cohesity
India, India
View →
EN
Ernie Neumann
Colleague at Cohesity
Milpitas, California, United States, United States
View →
CM
Cesar Mora Fernández
Colleague at Cohesity
San Jose, Costa Rica, Costa Rica
View →
AG
Aarav Gupta
Colleague at Cohesity
Pune, Maharashtra, India, India
View →
UT
Udaya Teja Pasupuleti
Colleague at Cohesity
Bengaluru, Karnataka, India, India
View →
A-
Ak - Aditya
Colleague at Cohesity
Pune, Maharashtra, India, India
View →
5 education records
Tom Bennett education
2Nd Class Degree With Honours, Computer Science
Swansea University
Bsc, Computer Science
A Levels, Ict, Biology, Physics And Music
Kirkham Grammar School
Biology; Physics And Music
Kirkham Grammar School
Education record
Swansea University
FAQ
Frequently asked questions about Tom Bennett
Quick answers generated from the profile data available on this page.
What company does Tom Bennett work for?
Tom Bennett works for Cohesity.
What is Tom Bennett's role at Cohesity?
Tom Bennett is listed as Lead Technical Account Manager at Cohesity at Cohesity.
What is Tom Bennett's email address?
AeroLeads has found 2 work email signals at @hds.com for Tom Bennett at Cohesity.
Where is Tom Bennett based?
Tom Bennett is based in Reading, England, United Kingdom while working with Cohesity.
What companies has Tom Bennett worked for?
Tom Bennett has worked for Cohesity, Veritas Technologies Llc, Hitachi Vantara, Hitachi Data Systems, and Manjaro C.I.C..
Who are Tom Bennett's colleagues at Cohesity?
Tom Bennett's colleagues at Cohesity include Ashish Sutar, Erika Sarabia, Diarmuid Mccarthy, Diego A., and Sukriti Dubey.
How can I contact Tom Bennett?
You can use AeroLeads to view verified contact signals for Tom Bennett at Cohesity, including work email, phone, and LinkedIn data when available.
What schools did Tom Bennett attend?
Tom Bennett holds 2Nd Class Degree With Honours, Computer Science from Swansea University.
What skills is Tom Bennett known for?
Tom Bennett is listed with skills including Windows, Sql, Unix, Latex, Operating Systems, Software Engineering, Linux, and Virtualization.
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