Tom Burns Email & Phone Number

Marina, Ca, Us

- Provide end user support with training and troubleshooting application problems- Setup enterprise applications focusing on process automation and documentation with an emphasis on increasing efficiency and effectiveness of application setup and configuration, processes and workflows- Document, analyze and evaluates business processes to ensure specifications and scope documents are complete and identify areas of improvement, especially around the user needs and experience

Salinas, California Area

- Developed and conducted training programs for 200+ end users on best uses of the web CMS to create a better user experience- Conducted and analyzed qualitative and quantitative user research, such as focus groups, interviews and surveys- Worked with departments to develop their information architecture and content strategiesFacilitated the communication, tracking, and documentation for web CMS updates to prepare users for updates and changes

- Created all print publications for the department to include a Housing Booklet, Parents Guide, and Resource handbook - Managed Social Media and Marketing for the department’s Facebook, Twitter, YouTube and website- Established relationships with campus partners to maximize marketing campaigns to increase program attendance- Supervised student lead positions and other student central desk student positions on duties and responsibilities - Provided customer service to visitors… Show more - Created all print publications for the department to include a Housing Booklet, Parents Guide, and Resource handbook - Managed Social Media and Marketing for the department’s Facebook, Twitter, YouTube and website- Established relationships with campus partners to maximize marketing campaigns to increase program attendance- Supervised student lead positions and other student central desk student positions on duties and responsibilities - Provided customer service to visitors, residents and parents to address questions and make referrals- Attended campus-wide programs to promote SHRL, RHA, and Living Learning Programs- Member of CSUMB Safe Zone trainings Show less

United States Seaside, California

- Maintain database files to accommodate necessary information to assign students housing- Manages Social Media and Marketing for the department’s Facebook, Twitter, YouTube and website- Creates communications to residents about application status and respond promptly to issues and questions- Provides customer service to visitors, residents and parents to address questions and make referrals- Supervises three office reception student assistants and provides daily assignments

United States Seaside California

- Managed day to day operations of four upper division first year residence halls of 600 bed spaces- Collaborated with faculty and staff for initiatives on Project Higher Ground Residential Learning Community- Adjudicated Community Standard violations for all situations occurring in supervising area- Lead Community Director Search Committees in an effort to recruit a staff member mid-year- Advised an implementation committee of students to develop a programming model based on… Show more - Managed day to day operations of four upper division first year residence halls of 600 bed spaces- Collaborated with faculty and staff for initiatives on Project Higher Ground Residential Learning Community- Adjudicated Community Standard violations for all situations occurring in supervising area- Lead Community Director Search Committees in an effort to recruit a staff member mid-year- Advised an implementation committee of students to develop a programming model based on engagement- Created and administered “Weekly Question” to understand the culture of students to better serve their needs- Maintained and managed $10,000 budget for residence halls- Served as chair on Assessment & Evaluation Committee, conducted assessment and evaluation efforts- Administered Quality of Life Survey to residential population to increase participation- Presented results of surveys to department and students to create dialogue around the surveys- Established meaningful relationships with 720 residents in three upper division residence halls- Responded to daily issues regarding facilities, roommates and personal crises- Participated in on-call rotation for a campus of 2,200 acting as a first responder- Entered and followed up on service requests to so all facilities were maintained for the needs of the community- Administered daily operations of residence halls including: opening, closing, health and safety inspections- Chaired Large Scale Programming Committee, responsible for collaborating with campus partners on events- Managed all aspects of event planning to ensure successful events such as Eggs After Dark- Started Little Sibs Weekend by creating advertisements, collecting applications and developing activities Show less

At Wright State University, the Community Advisor (CA) position is an integral position within the Office of Residence Services. Community Advisors are Residence Life student staff members who have direct and constant, day-to-day resident interaction throughout the year. As paraprofessional staff, CA’s engage in a very exciting, rewarding, and challenging experience. Those involved in the Residence Life program will have the opportunity to develop leadership skills and enhance their… Show more At Wright State University, the Community Advisor (CA) position is an integral position within the Office of Residence Services. Community Advisors are Residence Life student staff members who have direct and constant, day-to-day resident interaction throughout the year. As paraprofessional staff, CA’s engage in a very exciting, rewarding, and challenging experience. Those involved in the Residence Life program will have the opportunity to develop leadership skills and enhance their communication skills while gaining a better understanding of themselves and others. Show less

Master'S Degree, Administrative Leadership, Emphasis In Higher Education

Bachelor Of Arts (Ba), Sociology