It’s an exciting time for the future of the domestic & commercial heating industry as we move to a sustainable future. I embrace new technology, utilising resources, maximising opportunities to highlight invest whilst reducing risk. As the Gas Safe responsible person for the the organisation its my duty to ensure the portfolio is compliant and workmanship is to the highest standards inline with the regulatory bodies. I lead a dynamic team to deliver an efficient gas servicing programme, repair & maintenance and boiler installation schedule to a diverse customer base in often challenging environment. My ability to unite a team to improve performance ensures compliance and customer satisfaction whilst reducing price to serve and maximising budgets.

Never one to shy away from a challenge I worked with many teams to ensure the highest standards of customer satisfaction and compliance from the first customer contact to service delivery. My attention to detail and determination to achieve enable me to work alongside the operational management and field teams. I highlighted areas of improvement and deliver training and utilities coaching methods to continuously improve efficiency, get it right first time and exceed all financial and customer satisfaction targets.