Senior Learning Consultant-Customer Experience And Workforce Effectiveness
Toronto, Canada Area
• Architect and vision designer for the new, re-designed “Relationship Manager Development Program” approved by divisional and senior leadership.• Co-developed with T&O a new dedicated business loan application training environment/sandbox. Completed Q&A, developed content practice deals solving for training remote Relationship Managers, customization, specialty and local market deal practice.• Identification of skills/training gaps required to support high performing Relationship Managers, developed proof of concept to maximize existing structural efficiencies, obtained alignment from multiple stakeholders and developed presentation to divisional and senior management. • Realigned, updated and created new content for the re-designed “Relationship Manager Development Program”. • Project manage multiple stakeholders, co-create implementation plans, manage budgets and minimize project risks.• Responsible for the review, re-design, implementation and maintenance of the Commercial Workforce Development Programs for BMO Financial Group-Canada. • Managed and collaborated with multiple stakeholders, identification of workforce efficiency opportunities, issues/complexities, resourcing and solutions.• Align corporate strategy, policy changes, workforce considerations and upcoming technology changes with current programs.• Ownership and management of external technology partner relationships, providing tools/resources and “Break to Educate” info sessions for Commercial and Corporate Finance Division workforce. • "Subject Matter Expert" for project management, commercial lending tools, processes, procedures, technology systems, sales effectiveness, client loyalty, relationship management, credit structuring and commercial products.