Tom Claxton Email & Phone Number

Chelmsford, GB

• SLT PositionPheonix Healthcare Group / PharmAssist Solutions LtdOperating in the Pharmaceutical sector to deliver pharmacy-based SaaS solutions to simplify the end user experience in purchasing and maximizing profits..
• Exceeded company growth targets, achieving a 38% increase in memberships associated revenues through strategic partnerships and improved seller conversion rates.
• Boosted customer compliance rates by 23%, generating an additional £1.2M in net revenues through targeted compliance strategies.
• Improved customer satisfaction by 17 NPS points by implementing a desk-based account management strategy to complement field sales teams.
• Reduced issue resolution times from 3 days to 1.1 days through continuous improvement initiatives within the services team.
• Enhanced EBIT by integrating Intercom and AI technology, reducing back-office overheads and improving operational efficiency.

National

• Spearheaded strategic growth initiatives, focusing on large independent pharmacy groups:
• Orchestrated a revenue surge of £4.5M in H1 2022 through the "Groups" strategic plan.
• Developed and implemented a comprehensive sales pipeline, accurately forecasting future sales based on monthly items and real-world analytics.
• Led the introduction of key SaaS solutions (e-Cass Market, e-Cass Web, and e-Cass Warehouse), overseeing go-to-market strategies, training, and implementation.
• Revitalised recruitment processes, enhanced performance management, and ensured budgetary oversight as Deputy Head of Sales and SLT member.
• Designed and implemented comprehensive customer and employee training programmes, elevating user proficiency and team performance.

South East England

• Drove membership growth, supplier relationships and enhanced customer retention:
• Cultivated and strengthened relationships with key groups and large independent accounts in the southern region, driving membership recruitment and boosting compliance and spend with Cambrian Alliance Group suppliers.
• Surpassed quarterly and annual targets, consistently achieving over 40% annual membership growth, demonstrating a robust track record in membership acquisition. Implemented strategies to enhance compliance among.
• Achieved a 100% retention rate of existing key accounts, underscoring exceptional relationship management skills and fostering customer loyalty.
• Collaborated effectively with southern business managers, supporting them in meeting their goals and objectives, and fostering a cohesive, high-performing team.
• Conducted regular review meetings with suppliers, promoting best practices and resolving issues for Cambrian members.

South East Of England

• Excelled in membership acquisition and solution adoption
• Achieved net growth of 63 new members against a target of 24, recognised as top-performing business manager for two consecutive years.
• Increased E-Cass (buying tool) penetration from 17% to 43%, significantly boosting organisational profitability.
• Reduced membership attrition to 4.5% through robust retention strategies and proactive engagement.

• Managed customer relationships and delivered comprehensive training:
• Consistently exceeded regional sales targets through effective upselling and tailored solution architectures.
• Designed and delivered on-site training for healthcare professionals, ensuring optimal software utilisation.
• Developed an efficient data migration solution to support new GP & Pharmacy software rollout, minimising disruptions.

Rawdon, England, United Kingdom

Training helpline consultant, responsible for answering all training queries for EMIS GP software. Supporting operation Managers and field training team.