Tom Coll Email & Phone Number

As a Registration Officer at VicRoads, I provide efficient and accurate registration services to customers and stakeholders, using my data fundamentals and customer experience skills. I work with a team of dedicated and supportive professionals who share the same values of safety, accountability, and innovation.I have been with VicRoads for over six years, starting as a Senior Customer Service Representative and progressing to a Registration Services Team Leader before taking on my current role. During this time, I have contributed to various projects and initiatives, such as improving the order processing system, enhancing the contact center operations, and increasing the user retention rate by 25%. I have also completed two data-related certifications from RMIT University to expand my knowledge and skills in this domain.I graduated from Federation University Australia with a degree in 2011, where I developed my communication, problem-solving, and analytical abilities. I am passionate about delivering high-quality service and solutions to customers and stakeholders, and I am always eager to learn new things and take on new challenges.

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  Federation University Australia