Tom Cornwell Email & Phone Number

Los Angeles Metropolitan Area

Retired after 33 years in IT, most of that time in management. Open to pro bono consulting to non-profits on deal-making and vendor management for IT services.

Downtown Los Angeles CA 90017

Leading comprehensive renegotiation of IT vendor contracts to achieve savings during severe budget pressure caused by pandemic. Starting in 2016, worked with senior IT management, business unit stakeholders, and PMO to build and manage new IT vendor management function. Led and consulted on vendor selection efforts, price negotiations and contract.

Led a small team designing and implementing vendor management process and service improvements, managing special vendor programs, and reporting on contracts and vendor performance, contract transactions (new contracts, renewals, invoicing, adjustments) for portfolio of more than $350M annual spend. As a member of the Supplier Management Organization.

Conducted Health Assessments for more than a dozen complex programs, each with a budget over $20M. These assessments evaluated each program against a best practices framework for managing complex programs. The assessment process included interviews with program management principals, IT architects, project managers, sponsors and other stakeholders ranging.

Managed a team in the Business Management and Operations section of the IT group. We designed, created, and produced reporting and analysis on large IT projects being done by Kaiser Permanente. We also drove project, program, and portfolio process improvements and data quality efforts. Team included project managers and programmers.

Led group performing root cause analysis in Problem Management process. Also managed project managers and process engineers working on Continual Service Improvement for Incident Management, Change Management, Problem Management, Asset Management / CMDB, and Service Level Management processes.

Managed group generating operational performance metrics for large IT technical services team. Also managed project management resources, supported organizational design and communications work for larger team. Led process improvement efforts using Six Sigma and Kepner Tregoe analysis techniques.

Responsible for managing PC vendor selection process for large healthcare organization, through selection, contracting, implementation, and operation of 3-year refresh cycle. Achieved multi-million-dollar savings in first year.

Began as technician, worked as a project manager, lead, and manager. PC hardware & software, software packaging and distribution, email and groupware systems. Managed teams up to 25 individuals - staff and contractors.

LAN Administrator. Managed major project to replace time and attendance system at hospital -- very difficult and high visibility project.

Itil 2011 (V3) Certification, 2016, Itil

Ba, English

Activities and Societies: B.A. cum laude, Departmental Honors in Literature. Intercollegiate Water Polo

Education record