Tom Cross Email & Phone Number

• I administered cross-functional teams to integrate technical and business solutions into operations, enhancing service delivery for major pharmaceutical programs. I offered expert guidance on business portfolios to.
• Led implementation of all new program/product enhancements to existing EYLEA4U and LIBTAYO Surround programs, meeting stringent operational and technical benchmarks.
• Developed comprehensive process maps that increased program efficiency and streamlined client service delivery.
• Conducted in-depth business problem assessments, providing multiple solution options to balance operational, technical, and financial considerations.
• Facilitated engaging presentations to internal and client audiences, communicating intricate project details effectively.

• I managed strategic direction for three critical teams within Clinical Operations & Implementations, focusing on Patient Support Management, RN Care Coordination, and Clinical Readiness. I spearheaded cross-functional.
• Pioneered clinical workflow designs and resource mapping, enhancing project transparency and stakeholder engagement.
• Orchestrated telemedicine virtual care best practices, improving operational efficiencies and compliance with electronic provider order entry systems.
• Advocated for and ensured clinic adherence to industry standards and regulations, maintaining high levels of quality care and service.
• Provided mentorship and professional development for team members, fostering a culture of growth and satisfaction within Patient Support and Case Management.

Phoenix, Arizona, United States

• I facilitated the initiation and execution of multiple high-profile Risk Evaluation and Mitigation Strategies (REMS) programs, ensuring patient safety and regulatory compliance. I mentored cross-functional teams.
• Enhanced operational efficiency by introducing agile project management techniques, resulting in a reduction in implementation timelines.
• Facilitated key stakeholder meetings, contributing to a 20% improvement in cross-departmental communication and collaboration.
• Identified and mitigated potential project risks, ensuring uninterrupted progress and maintaining compliance rate with FDA regulations.
• Supported business development by assisting with RFP responses and client presentations, contributing to a 10% increase in project acquisition rate.

Phoenix, Arizona, United States

As the Office Chief of the Office of Quality and Integration, I led the Quality of Care Team, comprised of Registered Nurses and their support staff.*Provided quality management program oversight for Medicaid health plans and program contractors.*Analyzed data for informed systemic decision-making.*From a quality perspective, led the State's transition.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Arts - Ba, Psychology