Tom Davis Email & Phone Number

Phoenix, Az, Us

Phoenix, Arizona, United States

• Advocating for customer perspective, amplifying customer empathy throughout definition, discovery, and delivery.• Setting the overall vision and strategy for the product line by aligning to the enterprise vision and strategy. • Establishing strategy for revenue, costs, customer retention, and customer growth. • Overseeing and providing support of Objectives and Key Results (OKRs).• Defining and creating collective understanding of Objectives and Key Results (OKRs). • Collaborating with product line teams to define product-line objectives and key results linked to Wells Fargo and division strategic plans.

Phoenix, Arizona, United States

• Established, communicated, and monitored product vision, strategy goals and performance indicators and key results towards sustainability, quality, and scalability.• Engaged in industry, technology and customer ecosystem research and discovery to effectively identify, anticipate, and monitor market and customer challenges, needs, and trends.• Identified and resolved sequencing and prioritization conflicts across products, partnering with the Product Architecture team.• Engaged customers and stakeholders for input to better inform decision making throughout the product lifecycle and improve the customer experience.• Removed impediments to achieve the customer and business outcomes for the product.• Managed the corporate investment by allocating the product budget (tech and non-tech) to appropriately address priorities and maximize value.

Phoenix, Arizona, United States

• Responsible for day-to-day program and project management leadership and planning activities in support, and implementation of new production infrastructure technology in, but not limited to, the following areas: Global Disaster Recovery, Data Center builds, VMware, SQL Virtualization, VDI, Citrix.• Development and preparation of PMO scope, budget, timelines, resources, and plans.• Created and modified PMO processes, procedures, standards, and guidelines.• Managed the activities of project resources in a fast paced, and often virtual environment, utilizing technologies such as Project Server 2010, SharePoint, and PWA.• Utilized Vendor Management skills to build and maintain relationships essential to project success.

• Managed the Western Region technology team comprised of program/project managers, system engineers/analysts, end-user support and help desk for day-to-day support.• Lead the Irvine Campus Project and Irvine Laguna Canyon Project which included the build out of a new Data Center, over 3,400 seats relocated and over 10,000 devices installed.• Designed and presented various global initiatives to be implemented such as Duplex as Default to become an environmentally friendly company - ROI of over $1M annually.• Created the Audio/Visual Support Team which in turn lead to the global implementation of A/V support - ROI of $500,000 annually.• Successfully implemented the Windows XP/2000 upgrade project of over 40,000 enterprise devices.• Collaborated with all department leaders to develop group specific SLA requirements.• Created and presented the department’s annual budget and resource requirements for Board approval.

Windows 2000 Upgrade Project)Communicated with management and technical personnel of Wells Fargo to schedule individual department's deployment dates, image requirements for their department, and any special requirements such as department specific hardware and software Created department images using Ghost and Citrix package installer to deploy the required applications based on the end-users profilePerformed quality assurance by testing all phases of the deployment process on test machines in a lab environment Assisted in developing a step-by-step checklist for systems deployed in effort to make the transition for the end user transparent

Project Lead (Windows 2000 Upgrade Project)Corresponded with management and technical personnel of Verizon Wireless to schedule individual department's deployment dates, image requirements for their department, and any special requirements such as department specific hardware and softwareCreated department images using Ghost and SMS package installer to deploy the required applications based on the end-user profileFacilitated the development of a step-by-step checklist for systems deployed in effort to make the transition for the end user transparentSupervised approximately 80 technicians, as well as delegated teams to specific departments, to image, deploy, and configure Compaq desktops and IBM laptops for the Windows 2000 roll out of over 2000 workstations

Managed LAN/WAN, ISDN, PBX, e-mail and three engineers for end user supportBuilt, configured, and maintained servers (NT/Windows 2000) and workstations (Windows 98/NT/2000 and Mac)Maintained and configured Cisco firewalls (PIX 520), routers (7200 series/2600 series), switches (2900 series/3600 series) and VPN Concentrators; Administered and maintained the Exchange Mail Server as well as managed and modified all accounts within the company

Managed LAN/WAN hardware (Cisco routers, switches and firewall) and software in addition to the replication of all Video On Demand server data using Legato Full-Time Data at all data centersOversaw local data center which housed over 40 Windows NT, 2000, and Exchange servers as well as multiple co-locations which maintained 20 redundant serversActed as the back-up administrator and the exchange administrator for the companyCoached personnel in professional growth and developmentSupervised six end user support engineers

W. P. Carey School Of Business - Applied Business And Technology Solutions

Computer Science/Engineering

Associates Of Arts, Business Law