Tom Dennison Email & Phone Number

Reading, Reading, United Kingdom

Sydney, Nsw, Au

Chalfont St Peter, Gb

Held accountability for implementing departmental processes, tools, metrics, initiatives and technology to provide support across the organisational strategy, whilst driving revenue generation and productivity Lead on the development and implementation of the long term strategic plan and priorities, ensure plans meet company objectivesDrive operational efficiency by identifying and resolving gaps and improvements in processes Accountable for the training and direct management of personnel, maximise productivity through ongoing performance monitoring and reviewProvide operational visibility through business ownership of technologies and the documentation of best practiceEmploy strong communication skills to establish relationships with a variety of key internal and external stakeholders to ensure appropriate prioritisation of demand to hit agreed business objectivesHold full operational responsibility for provision of support for ordering systemsSupport with upskilling members of the team by creating and maintaining training documentation relating to numerous systemsWork collaboratively across the procurement of various systems, devise practical and cost-effective solutions to streamline the process and achieve desired resultsSupport with decision making by producing and distributing status reports that measure team performance against agreed critical success criteriaOversee all performance meetings and sharing best practice with colleagues for improvements

Mascot, Nsw, Au

Continuous communication with Qantas UKEMA leadership to gain insights into business technology requirements of their teamsDemonstrated robust influencing skills to negotiate the best price for mobile telephony contract for UK based staffUtilised PowerBI to create reporting for cabin crew teamsPerformed analysis of processes, drove efficiency by working with teams to support with process automationDeveloped O365 reporting to identify training opportunities and improve adoption of servicesServed as escalation point for major IT issues in the regionReview of technology in the region and decommissions of obsolescence where requiredCreated and facilitated SharePoint / OneDrive training

Sydney, Nsw, Au

Managed a variety of projects from inception to completion, identified and analysed core requirements and key features of projectsDeveloped project scopes and objectives, utilised Agile methodology, whilst ensuring resource availability and allocationRisk identification through workshops and regular reviews, tracking, reporting and escalation Championed the adoption and reporting usage of end user tools including O365 / Window 10 / Workplace by FacebookProvided regular reports to key stakeholders, managed all expectations and understanding the requirements of senior business stakeholders to ensure the best outcomes are achieved

Sydney, Nsw, Au

Focusing on Service Delivery for BFS ensuring new Technology such as mobility and cloud services are deployed and supported to the expectations of the business while maintaining support for legacy systems and platforms.Experience in relationship management between teams, stakeholders and vendors spread across regions nationally and internationally.Value adds such as development of user knowledge base, training sessions and use of corporate social media in an activity based environment assist in bridging the divide between the business and technology.Work directly with executive staff and stakeholders to deliver value, identify savings and process improvements while maintaining exceptional service across businesses and locations.

Sydney, Nsw, Au

Sydney, Nsw, Au

Service desk role providing support to Macquarie bank users globally. The role included Service Desk, IT Security and Desktop support tasks. The Team was1st point of contact for hardware, teleco, remote access, application support issues across all of Macquarie’s businesses Tasks included:Provisioning a wide array of requests in Active Directory, including Exchange groups such as mailboxes, calendars, distribution lists etc.One on One training for new starters Desktop support Assisted in Vasco token (Secure token) deployment, worked on Service Desk procedures, training and documentation Training and Support of Service Desk including out of hours support once the Manila Service Desk went 24 / 7Creating and delivering training documentation relating to the Service Desk for new products and services

Service desk role providing remote support to the New Zealand Ministry of Justice users, included VIP service for Judges and politicians

Blue Bell, Pennsylvania, Us

Service Desk role providing 1st / 2nd remote support to New Zealand tax office users

Palo Alto, Ca, Us

Worked as part of a small team providing support to 250 users onsite