Tom Deterling Email & Phone Number

- Led long-term research initiatives focused on customer behavior, partner ecosystems, vendor benchmarking, pricing strategies, and market messaging for clients.- Worked across multiple, concurrent projects that demanded the ability to multitask, remain organized and engage with different teams to meet project milestones.- Experienced working in a fast pace environment that requires the ability to quickly adapt to changing parameters, research objectives, and client or supplier feedback.- Interfaced with project leadership, practice leads and sales teams to apprise them of project status and any possible challenges to established timelines.- Coordinated cross-functional teams (analysts, practice leads, editors, designers) to produce comprehensive studies that conveyed key insights, informing product strategy, messaging, and target audience for clients.- Spearheaded pilot research programs that evolved into multi-year engagements for clients like Dell and HPE, crafting reports and presentations that generated over $250K in recurring annual revenue.- Vetted and quoted research partners for projects where third-party support was required.- Managed third-party agencies that assisted in surveys and interview recruitment, ensuring that deadlines were met to ensure on time delivery.- Responsible for responding to inquiries and conducting regular follow-ups with clients and outside agencies.

Hampton, Nh

- Managed qualitative and quantitative research engagements, playing a key role in creating discussion guides, conducting interviews, designing presentations and generating content.- Collaborated with business development and sales teams to identify emerging market/client needs.- Conducted hour long interviews with business leaders and subject matter experts.

Portland, Maine

- Created and maintained the entire portfolio of marketing materials, including eBooks, whitepapers, case studies, emails, and blogs.- Partnered with design teams to create visually appealing and effective short- and long-form content.- Collaborated with sales and marketing leadership to identify and address gaps in existing marketing materials.- Managed the quarterly customer insight survey which was used directly to inform product development and marketing strategies.

Hampton, Nh

- Contributed to market insights reports, customer experience analysis, and vendor benchmarks, helping inform strategic decisions for our clients.- Led secondary research efforts to assist lead analysts by providing critical data to support ongoing research projects.- Assigned and guided intern teams to support lead analysts across a range of projects.