Tom Donegan Email & Phone Number

AMI Consultant, Business Process Modeling

Various

- Created a five tiered business process model, identifying the client’s business processes that support measurement of electric usage. The model provides a functional decomposition describing what is needed to provide accurate measurement, encompassing the operational metering activities, while focusing on change management with the implementation of a.

Greater Pittsburgh Area

Project Coordinator - AMR (Automated Meter Reading), AMI (Advanced Metering Infrastructure), Smart Metering Project- Coordinate the transition from AMR to the implementation of AMI Smart Meters and associated systems

EQT / Equitable Gas Company 2010 to 2013Lead Systems AnalystCRM Project- Facilitated working meetings with CRM SME's to evaluate and document existing customer contact methods, call handling scenarios and telecom systems.- Assessed the overall operation and made recommendations to senior stakeholders for process improvements that eliminated all single.

- Provided AMR/AMI subject matter expertise for integrating meter data collection and advanced billing systems.- Authored scoping, design, and functional requirements documents, system interfaces, work plans, integration plans and system acceptance criteria for various AMI, AMR, MWM, WAMS,, MDMS, and GIS / GPS systems.- Served as Project Director, Project.

- Managed GIS /GPS implementations for field data collection, and work order processing using mobile data terminals. - Worked with all levels of management to identify functional requirements and identification of custom applications and enhancements.- Developed and coordinated project implementation plans, test plans, and acceptance criteria.

- Trained and certified in business process modeling - ARIS and UML. - Conducted work sessions to identify critical business processes and improvement opportunities. - Developed process models and use case scenarios and for the finance, retail, utility and telecom industries.- Documented functional and task level interactions using swim lane and roles/flow.

- Implemented, operated and maintained a fixed and mobile radio AMR / AMI system.- Custom developed a GIS / AM/FM field data collection and siting system.