Tom Eames Email & Phone Number

Chicago, Illinois, United States

Remotely support a national network of telecom Field Techs over the phone.• Knowledge of multiple PBX platforms required: Avaya, Nortel, NEC, Executone, Vertical Networks, Mitel, Panasonic, Toshiba, Shortel, and/or Other prominent Key Systems experience required.• Communicate directly with customers (corporate & store level) to assist in solving on-site issues• Remotely accessing customers’ networks to respond to work requests• Analyze, troubleshoot and resolve technical issues pertaining to: voice, network or data installation• Assessing customer network problems and determining scopes of work to remediate on-site issues• Ability to work independently as well as collaborate with the extended Tech Support team as needed• Other duties as requested, delegated or assigned.

Orlando, Florida, United States

Provide installation of Voip technology thru out the United States and Canada for the Hospitality Companies Marriott and Hyatts

Southwest Florida

Working as a Voice and Data Sub-contractor for communication businesses as their hands on voice and data technician for hospitality and SMB locations as needed. Please message me if interested in my professional services or also looking to be a asset to be hired by your Telecommunications company. Resume available upon request. Thank you.

Naples Florida

Xeta Lead Technician/Supervisor/Business System Technician II- • Other Management Responsibilities- Carries out management responsibilities including interviewing, hiring, training, mentoring and developing Regional Field Delivery Representatives. Planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.• Reviews and approves weekly timesheets for regional service employees.• Reviews and approves weekly expenses for regional service employees.• Reviews daily open tickets and assigns to appropriate technicians.• Revenue Recognition - Drives ticket closings each day for steady MAC billing.• Employee Development - Ensures development plans are in place and monitors progress.• Employee Performance - Conducts yearly employee performance reviews and provides information to senior management.Providing service and installation of VOiP and data small business systems throughout Florida, also maintaining 5000+ voice and digital ports in the southwest area of Florida as a hands on field service technician. Taking advantage of training on many various voice and data systems provided by Windstream to further my career and over all knowledge in the communication business. Now doing Sub-contracting please email me @ tom.eames@aol.com if interested in my telecom qualifications.

Current Florida, Before Was Greater Boston Area, Pa, Nj, Ri, Ny Areas

PBX installs and service though-out Northeast. Was always the go to tech when things needed to be completed.

Greater Boston Area

Voice and Data installs, adds moves and changes.