Tom Evans Email & Phone Number

Cleveland Oh (Working From Moon Township Pa)

* Electronically update and move participation information between local and state systems ensuring state records are up to date. * Process ‘Wage’ and ‘Follow Up’ services for all qualifying placements documenting staff activities required by law.* Resolve, or if required report information discrepancies to the Quality Assurance Specialist for resolution.

Pittsburgh Pa

* Analyzed and reported project and workforce activity to document compliance with contract requirements and applicable law.* Analyzed and reported real-time workforce trends in relationship to hiring and layoff activity in the workforce area.* Trained eligible job seekers on transferable skills, job decision making, self-promotion, and career planning.

Pittsburgh, Pa

* Interacted with job seekers on PA CareerLink® services, programs, and processes to facilitate job seeker return to sustainable employment in an effective and efficient manner.* Executed PA CareerLink® model by providing case management, job information, referrals, Rapid Response, and recruitment information as required to facilitate client return to sustainable employment.* Maintained working knowledge of the Workforce Investment Act, workforce development trends, and labor market information to recommend improvements to the PA CareerLink® model that will facilitate client return to sustainable employment.

Pittsburgh, Pa

* Conducted 6 file inspections quarterly (54 elements per file, 25 files per inspection) to ensure documents met compliance and conformance with federal, state, and local contract requirements.* Identified, analyzed, and presented to management non-conforming procedures and trends that negatively impacted or minimized performance; required corrective action and/or follow-up; and presented opportunities for improvement.* Developed plans, processes, SOP’s, illustrations, recommendations, presentations, and/or courses of action to maximize project conformance, compliance, and service delivery.* Developed and reported statistics to project management and company quality assurance technical staff to document and forecast project performance at critical points and over time.

Pittsburgh, Pa

* Managed intensive service program activities to support participants in career decision making and training leading to reemployment in high priority occupations.* Provided case management services to participants pursuing occupational skills training to facilitate attainment of sustainable employment.* Trained and tested job seekers and participants in Career Decision-Making, Labor Market Information, skills assessment and marketing to facilitate smart job planning and attainment of employment.* Managed WorkKeys® implementation process to facilitate development of certified work ready job seekers.

Quality Management System (Qms) & Quality Assurance (Qa)

Facilitated by Customer Relations Team via WebEx; Recorded WebEx QMS A. Plan Service Delivery QMS B. Control Service Delivery QMS C..

User Support Certificate - Computer Support Specialist

Certification

Computer Theory File Management Microsoft Office Suite - Word Processing, Spreadsheets, Presentation, Database Information.

Associate In Specialized Business, Computer Information Management

Master Of Arts, Counseling

Activities and Societies: Graduate Assistant, ROTC

Bachelor Of Science, Education

Activities and Societies: Student Union Employee. Alpha Phi Alpha Fraternity, Inc.

Certificate, Geographic Information System Mapping