Tom Ferris Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

• Generate leads among small and medium-sized businesses interested in Email Security solutions, utilising various channels, including cold outreach, inbound inquiries, networking events, and referrals.
• Conduct thorough research and analysis to qualify leads based on their cybersecurity needs, budget, and purchasing authority.
• Engage with prospects in a consultative manner, understanding their unique cybersecurity challenges and objectives, and effectively communicate how our solutions can address their needs and add value to their business.
• Develop and maintain strong relationships with key stakeholders, including business owners, IT managers, and decision-makers, to position our company as a trusted advisor and partner in cybersecurity.
• Manage and prioritise pipeline of leads and opportunities, ensuring timely follow-up and consistent communication to move prospects through the sales process.
• Work closely with our Sales team to handover qualified leads and provide them with the necessary information and support to successfully close deals, fostering a collaborative and aligned approach to driving revenue.

Melbourne, Victoria, Australia

• Managed the largest national Distribution Centre transformation project (Paperless Operations Program), resulting in increased operational efficiency and cost savings.
• Collaborated with executive stakeholders to develop and implement strategic plans, driving organisational change and achieving desired outcomes.
• Cultivated strong relationships with internal and external stakeholders, ensuring alignment of business requirements and project goals.
• Developed tailored change plans, considering change readiness, communication strategies, and learning needs, resulting in smooth adoption of initiatives.
• Led a team of five indirect reports plus a retainer of consultants, optimising workflow efficiency and achieving project objectives.
• Conducted critical analysis to provide pragmatic solutions, enhancing operational processes and system customisations.

Melbourne, Victoria, Australia

• Lead subject matter expert for nationwide Phase One rollout of the Paperless Operations Program, overseeing stakeholder engagement, user training, and system configuration.
• Provided expert support to Distribution Centre (DC) systems, effectively resolving issues, tracking priorities, and managing incidents.
• Conducted process mapping, User Acceptance Testing (UAT), and managed change requests, while creating comprehensive training resources.

Melbourne, Australia

• Managed multiple teams, exceeding 250 team members, ensuring adherence to strict key performance indicators.
• Utilised data analysis to optimise labour allocation, adapting to changing business requirements while maintaining target delivery.
• Played a crucial role in leading, training, and motivating agency team members during challenging periods, achieving performance outcomes.
• Contributed to the business discourse through presentations, publications, and collaborative projects.

Melbourne, Australia

• Generation, analysis, and management of warehouse productivity reports using SAP management system for review by the Operations Manager
• Inventory control & non-conformance data management, analysis and reporting
• Budgeting and financial tracking of all Indirect Materials and Facilities spend
• Forecasting, analysis and management of Overtime and Casual Labour spend
• Collation, consolidation & presentation of Site KPI’s and Metrics to Regional and Global Management.
• Coordination and delivery of process change including communicating and engaging to stakeholders at different levels within the organisation

Melbourne, Australia

• Project coordination of structured assessment submitted by General Motors Auditing Services following facility-wide audit.
• Integration of Sharepoint Document Management & Storage System
• Implementation of Material Handling Unit Ordering System
• Introduction of KANBAN Card System to Consumables Area

Melbourne, Australia

• Project coordination for continuous improvement solutions/initiatives that cannot be implemented by the supervisor alone.
• Assist in highlighting and addressing occupational health and safety issues as they arise in projects responsible for managing.
• Communicating and engaging different levels in the organisation where there is a process change they are responsible for managing.
• Assist with the development and implement standard operating procedures and ensure they are adhered to for standard work processes, taking steps to modify them where necessary.
• Inventory control data management and reporting.
• Non conformance data management and reporting.

Melbourne, Australia

• Provision of excellent customer service through delivery of food and beverage services
• Handling cash & credit card payments and issuing refunds
• Financial reconciliation of shift operations including balancing of cash register and close of operating area
• Resolving customer inquiries/disputes
• Answering phone calls relating to customer enquiries and bookings

Melbourne, Australia

• Monitor and report stock levels, costs and averages
• Creation of purchase orders and emailing directly to vendors
• Set low-level warnings in order to know when to reorder
• Update item quantities when orders are received
• Manage stock levels by location, category or overall
• Transfer stock between on-premises locations

Melbourne, Australia

• Process customer orders and seminar bookings, including packaging and purchases of payments
• Filing and maintenance of spreadsheets, among a variety of administrative tasks
• Process customer correspondence
• Organisation of customer mail-outs
• Handling of general customer inquiries

Bachelor Of Business (International Business) (Applied), International Business

• Project Golden Key International Honour Society for High Achieving Students • RMIT Management & International Business Students.

Bachelor Of Arts - Ba

• Monash University Society of Arts Students

Victorian Certificate Of Education, 84.50

• School Colours Award (Contribution to School Sport) • School Colours Award (Contribution to School Life) • School Colours Award (Squash).

Business Administration And Management, General

International Business