Vice President, Complex Service Manager
Morgan Stanley
Dayton & Cincinnati, Oh, Edgewood, Ky And Indianapolis, In
Responsible for all operations and support staff supervision for multiple branches within the region. Served as the branch liaison with Senior Management and all back-office departments for complex problem resolution and new systems implementation. Managed processes of all operations workflow while growing from a single branch in Dayton to a multi-state Complex of branches and rebuilding the operations structure, training branch support personnel in all aspects of the new technology-based processes and overseeing all audit processes.• Supervised a staff of 50+ sales support individuals within a 4 office/3 state complex – includes Training, Human Resources and physical plants.• Managed daily operations of accounting, trading and compliance for all Complex branches.• Audit manager for all branches within the Complex, including Book and Records responsibility.• Supervising signatory for Compliance review of all account trading and operational reporting.• Oversaw all client services and support, training, computer operations, staffing, management, reviews, accounts payable, logistics, supplies and office equipment.• Reviewed budget and expenses and implemented cost-saving opportunities.• Completed conversion of computer systems and all operational processes.• Project Manager for all construction, closing and consolidation of branches within the Complex.• Built two separate rolled-up Complex operations centers within 9 months as Complexes shifted.Series 7, 9, 10 & 66Life, Health and Variable Insurance Licenses