Senior It Helpdesk Specialist
Current- Active Directory support, including onboarding and offboarding of users, managing groups, priveleges, shared mailboxes, folder access and security
- Maintain access for associates, vendors, and customers across multiple applications and systems (ie. Oracle, Cisco WebEx, Office 365, legacy systems, etc.)
- Supporting access management services (SSO and MFA with Okta, PAM systems)
- Tracking and managing work records as single point of contact for Tier1/Tier2 helpdesk tickets, keeping meticulous records until problem completion within SLA's in Microsoft Dynamics CRM and Service NOW systems
- Desktop and remote support for Windows, Android and iOS devices, Lenovo and Microsoft Surface laptops, Cisco phones
- Diagnosis and resolution of hardware malfunctions, software issues, and networking problems