Recent change to part-time role, supports my creative life balance.

Key Clients: Somerset West & Taunton (May 2018 - June 2019); Taunton Deane BC (Feb 2014 – April 2018); West Somerset DC (Feb 2014 – April 2018); London & Quadrant (Nov 2013 - Feb 2014).> Interim Assistant Director of Asset Projects > Senior Advisor on Property Development Programme & Project Management - Strategy, design & delivery of special projects with growth investment and community regeneration programmes > Strategic Analysis & Market Research – Commercial & investment advisor to Senior Leadership team> Portfolio Investment - Acquired & planned sustainable development (Brown & Green field sites)> Partnership Engagement & Negotiator: Homes England, EA, Landowners, Highways, Education and Heath, Third Sector Agencies & Community Leaders> Development - Mixed schemes, New Build plus Refurbish: residential, commercial & leisure > Option Appraisals - sale & construct of assets, engaging with teams and community groups to develop facilities & service hub > Stakeholder & People Management – Associate/Interim Director led services, matrix managed diverse teams & specialists e.g. Technical advisors, Legal, Financial, Procurement & Valuation.> Transformation - Organisational redesign, system-thinking, shared services, coaching & mentoring> Financial Acumen - Managed multi-million pounds budgets (REV & CAPEX) report risk & exceptions> Benefits & Income generated from new services & rental. Receipts from sales, leases & disposal.> Risk Management & Performance - deliver in budget & on time providing savings and best value

Completed two-year part-time MA Fine Art at University of Brighton

- Responsibility for the total repairs, maintenance and improvement budget of £40-50m per annum- Lead senior management team and responsible for around 75 staff;- Deliver high level of customer service and loyalty, ownership for risk and resolving complaints;- Overseeing all maintenance and contract management activity across the region;- Build, plan and monitor the budgets and timely re-forecasting against business plan;- Ensuring compliance of Health & Safety, statutory programmes and legislative obligations; - Effectively manage targets against agreed KPIs, GPIs and the Life Chances Plan;- Brief and Report to RP Boards accountable for local budget and service delivery.

- Manage delivery of £30m per annum budget delivering all aspects of property services and major investment for 15,000 homes.- Lead management team: Asset & Sustainability, Energy & Engineering, Performance & Business and Compliance.- Oversee strategic partnerships delivering responsive repairs, empty homes, cyclical and planned maintenance programmes, major improvements and regeneration projects involving design, specification, procurement, contract monitoring and financials. - Delegated financial authority for £2m, ensuring financial management of services. Deliver cost effective, efficient, high quality customer focused outputs through partnership contractors and team of client contract managers.- Achieve consistent increase in level of quality and progressive performance against targets including 10% increased customer satisfaction with their homes. - Chair Core Group, Repairs and Maintenance Monitoring Group, Asset Management Panel and Fire & Health and Safety Working Group, to ensure services compliant and investment aligned to organisations strategic values, political and stakeholder priorities and corporate policy and business aims- Provide professional, strategic advice and operational guidance to the Leader and Members, Chief Executive, Executive Director, Heads of Housing, on all aspects of Asset management, Maintenance, Mechanical, Gas, Water & Electrical Contracts.

- Led the procurement and mobilisation of Islington’s excellent property and housing contracts, comprising of revenue and capital funded work streams (£60m pa)- Chaired customer panel and facilitated involvement of diverse community members to co-design new services- Presented clear reports for Board, Senior Management Team and Executive members. - Integrated new information technology systems to deliver improvements to customer services, delivery on-time and audit cost controls.- Led a project team, market research and undertaking the analysis of past and projected asset management activities to support the information flow to consultants.- Develop output contract specifications, consultation, tender documents, evaluation processes, contract, pricing frameworks and service level agreements.- Created communications strategy, plan and briefed Chief Executive and Board on progress. Press releases and celebrated successes with key stakeholders.

- Manage efficient and effective repair and maintenance operation for over 17,000 homes.- Achieving Key Performance Indicators, increased customer satisfaction and quality otuputs.- Lead London team of senior surveyors, maintenance staff, partnering contractors and consultants.- Project Sponsor for Service Excellence Programme e.g. Re-engineering empty homes- Introduced new appointments and workflow systems.- Reduced unit costs and back office administration. - Built Partnership arrangements established joint service.*Quality and Compliance Manager (secondment – June 07 – June 08)* Lead team of project managers focused on getting repairs and maintenance services right for customers* Developed new series of partnering contracts* Procured national property services contracts (£20m pa)* Implemented innovative technology, mobile working and a real-time appointment system. * Redesigned end-to-end business processes using lean thinking, added value to customer focused experience.* Enhanced customer access e.g. web self-services* Developed Asset Management Strategy and decent homes programme.* Managed risks and delivered +10% efficiency gains.

- Head of new Contract Management Section for Housing central support services.- Led compliance teams responsible for efficient and quality services & works contracts £100m pa - Used Prince 2 methodology and OJEU procurement route to deliver contracts and projects. - Designed and built relationships and synergies between departments, delivering efficiencies.- Financial analysis of bids and presentation of option appraisal reports to Board of Directors.- Created risk register and assessment system to monitor performance of contractors and staff. - Standardised Key Performance Indicators reports within all Housing & Property services- Implemented new workflow systems and solutions: to manage quality checks and payments. Designed training and contract manuals for front-line staff managing services.- Represented Council in negotiations with commercial Chief Executives and Directors- Led Alternative Dispute resolution, supervised litigation works and negotiated settlements.- Produced new Service Level Agreement between directorates (Housing, Education and Corporate).