Thomas Gilliland Email & Phone Number

St. Louis, MO, US

St Louis, Missouri, United States

Greater St. Louis Area

• I deliver exceptional service and revenue results for both client portfolio and organization. Strengthen and increase awareness of organizational products by demonstrating strong competitive awareness and staying.
• Develop strategies to secure partnerships and leverage Vivial Media solutions to align with customer vision regarding presence online; publishers, directories, coupon sites, social media, search engines, mobile, email.
• Develop and deliver highly detailed and informative sales presentations which has increased customer portfolio count and delivered increased in revenue sales year over year (YoY).
• Successfully have secured new business through development of individualized business plans tailored to each account and applying closing strategies to turn prospects into long-term business.

St Louis, Missouri, United States

I provided the technology, software, and local business automation tools small business owners need to better manage their time, communicate with clients, and get paid, so they can take control of their business and be more successful.

Crève Coeur, Missouri

• I provided strategic oversight of daily operations and led team of appointment setters with focus on delivering highest levels of customer service and experience. Accountable for Human Resource processes and weekly.
• Created a more responsible and customer-driven organization through creation of telemarketing scripts and rebuttals which have increased overall number of appointments set and conversation percentage.
• Established comprehensive inbound strategies that increase engagement, conversion, and place tracking and analytic tools to measure performances.
• Developed and executed diverse product, customer, and new hiring training that has increase employee engagement and retention.
• Continually identified areas of opportunity such as integrating modified pay structure for new hires which saved over $10K in payroll expenses.
• Integral player in development of programs designed to diversify company revenue and increase financial stability; oversaw local business programs, Google AdWords management, and Google AdWords advertisers.