Tom Good Email & Phone Number

New York City Metropolitan Area

London, Gb

London, Gb

- Program Manager responsible for overseeing large scale cost management programs. Responsible for working across the organization to ensure business units are meeting cost savings targets, controlling headcount costs, and reviewing real estate portfolio for savings opportunities.- Saved over $1 million annually in operating expenses through creation and implementation of plan to offshore operations work.- Documented and improved over 100 processes for the Customer Support team.

- Offshored 70% of reference data production, saving firm $5 million per annum.- Created Process-improvement program realizing $120,000 in savings per annum within the first four months of implementation.- Normalized and implemented Data Quality and Data Governance program across global operations team, institutionalizing change management program across 1,200 tasks.

- Identified and documented more than 400 sources for automation and implemented automation projects, resulting in more than 100 hours of savings daily.- Acted as Program Manager successfully managing seven simultaneous projects to build requirements needed for new database platform. Worked with teams in New York/Dublin/London.- Owned relationship with BPO provider and managed 85 FTEs, streamlining resources to reduce annual temporary employment costs by $100,000; adept at recruiting global talent.

- Project Lead who migrated multiple data sets to BPO provider in Mumbai and Pune, India, which realized $400,000 savings in annual operations costs.

- Eliminated more than 60 hours of work monthly through automation initiatives; reducing overtime expenditures by 35%.

Mba, Finance

Ba, Communications

Education record