Michael Joyce Email & Phone Number

Brighton, England, United Kingdom

Global leader for E2open Consumer Vertical professional services with responsibility for customer, operational, and employee success for 20M+ delivery organizationManage executive level customer relationships on core E2open Consumer accounts Responsible for all aspects of PS delivery and PS leadership to a global, industry focused model for customers based in North America, Europe, AsiaManage 60+, globally based people organization consisting of AVPs, Directors, Managers, and Architects to stage and deliver supply chain solutions across E2open’s broad E2E product portfolio

Brighton, England, United Kingdom

Global Leader in the Industrial Business Unit responsible for the delivery of professional services. Also responsible for the delivery of professional services programs and projects in EMEA and APAC.With commercial responsibility for this all professional services activities, including estimations, execution and revenue recognition. Further responsible for end to end solutioning oversight for large global programs.

United Kingdom

Responsible for the delivery of all professional services projects in EMEA and APAC. Lead a team of 15 high performing Program Directors working across all industry group.A member of the International Business Unit management team, Michael has commercial responsibility for this all professional services activities, including estimations, execution and revenue recognition.

Theale, Reading, Uk

E2open (NASDAQ: EOPN) is a leading provider of cloud-based, on-demand software solutions enabling enterprises to procure, manufacture, sell, and distribute products more efficiently through collaborative planning and execution across global trading networks. Enterprises use E2open solutions to gain visibility into and control over their trading networks through the real-time information, integrated business processes, and advanced analytics that E2open provides.

South East

A member of the UKI Operations Management Consulting practice, Michael leads the Service Strategy and Operations domain (Reverse Logistics, Asset Management, Maintenance Repair & Overhaul, Spare Parts Management, Warranty Management, and Field Force Management). Michael also has considerable experience in Supply Chain leadership, planning, inventory management, warehousing, fulfilment, and augmented service. He has a proven track record of developing high performing teams, and in delivering high levels of customer service, through efficient and effective Supply Chain operations.Michael has considerable cross industry experience, having worked in Consumer Goods, Aerospace & Defence, Resources, Telecoms, Automotive, Public Sector, and Retail.

Various

Whilst leading the Service Strategy and Operations group, Michael undertook a range of cross industry assignments. Selected client engagement summaries include:BAE – Asset Tracking Lead: - Led a team assessing current Asset Tracking capabilities in Maintenance Repair and Overhaul activities, designing a range of solutions, and developing a road-map for improvementRoyal Mail – Logistics to Asset Management Project Manager: - Responsible for creating the Business Case to transform the control and maintenance of client’s fixed assets O2 Telefonica – Asset Management Systems Lead: - Led the selection process for Supply Chain solutions required to manage O2’s smart meter programmeThames Water – Programme Lead: - Led implementation of an ECM solution, providing key infrastructure to Field Maintenance Operations, and general operational functionsConocoPhillips – Service Management Lead: - Led the Supply chain assessment of service management processes and procedures, and provided subject matter expertiseRoyal Dutch Shell – Portfolio Management Lead: - Responsible for process design for the introduction, in life management, withdrawal of lubricant and fuel productsAston Martin – Spare Parts Pricing Lead: - Led team delivering class leading parts pricing solution, providing margin uplift, and portfolio harmonisationNike – Sourcing & Procurement Lead: - Responsible for the indirect procurement diagnostic for three European countries, as part of a global programme

Responsibility for supply chain planning, servicing and logistics of the company, which operates via both internal logistics (15 sites) and via 3PL providers. The role further includes the planning, introduction, and purchasing of a wide range of furniture items, sourced both from Europe and the Far East.Achievements:•Reduced inventory levels by 72% in six months, whilst increasing sales and customer service•Successfully integrated new 3PL provider following full ITT•Introduced a new range to the business (furniture) including full purchasing and supply chain planning – resulting in sales of over 12,000 units in under six months•Created a suite of new reports detailing inventory and order-book level, providing (for the first time) timely, pertinent, and accurate management data•Coordinated and directed the sales offering by region•Introduced full forecasting and cash flow planning techniques•Provided full logistical, stock planning, and master data support to the new store opening program•Instigated initiatives to clear obsolete and excessive stocks•Improved communication between sales, marketing, and logistics functions, to enable the maximization of sales and customer service whilst minimizing logistics costs.

This Board position, entailed the management of the entire supply chain; planning, forecasting, inbound logistics, inventory control, the sales office, warehousing and distribution (via a 3PL). This role had budgetary control of £10m PA, and a direct staff of 25.Achievements:•Distribution savings of £6.0m over four years (at a time of increased volumes)•Inventory reduction of 16% in last twelve months, whilst improving customer service•Positioned Sanyo as the class leading customer service provider in the industry•Successful upgrade of SAP to version 4.7 (on time and on budget)•Developed, and implemented, integrated forecasting and demand planning resulting in increased customer service and reductions in inventory•Completion of complete ITT for 3PL services (five year contract)•Developed a partnership with the 3PL so that Sanyo was their “flagship” contract •Developed a full range of KPI’s across all aspects of the supply chain•Introduced a number of e-commerce solutions that have both increased customer service, and reduced costs (45% of spares orders taken via e-commerce)•Led collaborative planning initiatives with Dixons Stores Group, Asda Wal-Mart, Homebuy, and Argos – plus a host of smaller retailers•Implemented direct sales to consumers through web portal, eBay, and telesales•Developed a cohesive, highly trained, and highly professional team

This role reported to the Board, included the management of the sales office, the planning / forecasting team, and the supply chain activites. Major Achievements:•Implementation of SAP (on time and on budget), for which my responsibilities were material management (MM) and sales / distribution (SD)•A full reengineering of all processes and practices•Redesign of customer discounts / terms packages, plus associated rebates

This role entailed the management of planning, forecasting and inventory control, as well as customer trading terms and pricing. It also involved the statistical analysis and reporting for all sales, inventory, and distribution activities.

Responsible for the collation and dissemination of all relevant marketing information, plus the management of the UK's Distribution Requirement Planning (DRP) forecasting function, and inventories. Building closer contacts with manufacturing, distribution, customers and Group Head Office, this newly formed position, realized inventory and lead-time reductions coupled with improved customer service.

Responsible for the the running and controlling of MRP / MRP II systems, and the monthly loading of production onto each of the division’s European manufacturing plants.

Responsible for the scheduling of production onto the packaging department, and the scheduling of the distribution and warehousing functions, plus controls of all finished goods inventories.

Mba

Dpim, Product & Inventory Management