Tom H Email & Phone Number

On-site with BP - Downstream Oil & Gas

Remote

- Working on a Salesforce app that enhances the Salesforce user experience- Salesforce Administration and consultancy including declarative development- Hands on with the latest Salesforce technologies

- Agile and Scrum deliveries for workflow and CRM solutions across multiple contexts including remediation, Tax and Legal and Brexit readiness. - Product backlog responsibility, writing epics, user stories and acceptance criteria- Mock-ups and system design- Running daily stand-up calls

Canary Wharf, London, United Kingdom

- Delivery of web apps globally (40+ countries) for Regulatory Compliance teams- End to end project lifecycle involvement- Delivery of showcase and app training sessions via Webex to c.1200 staff across the globe.

London

Working on the set up of new bank Williams & Glynn.Deliverables & responsibilities:- Manage the delivery of multiple 3rd party software applications.- Oversee creation of process maps and risk assessment for collections & recoveries (C&R) department, running workshops and becoming adept at mapping with IBM Blueworks. - Managing the C&R project plan..

Canary Wharf, London

• Industry disrupting change role, managing multiple projects and leading teams.Some highlights:Tom facilitated Barclays' response to the HMT government consultation on cheque imaging, advocating the change to the Bills.
• Production of the AS IS processes for cheques, working with 2 other analysts to produce the 250+ page document. Use of Visio & Word to produce process maps and operating model diagrams
• Project manager/ Workstream lead for paperless initiatives, a set of 10 projects each driving the move to digital solutions across multiple platforms and business areas (Operations, 3rd party supplier and Customer)
• Cheque transformation project: led the coordination of Barclays’ response to HMT consultation on cheque imaging, coordinated stakeholder responses, conducted customer insight research, liaised with colleagues from COO.
• Facilitated delivery of web page to promote publicly the banks intention to change

Canary Wharf

• Achievements:
• Led the business analysis for legal documentation of the transformation of Barclays overdraft proposition. Defining business rules, writing functional specifications for legally binding customer multi-channel.
• Mailing design document: shaped and agreed end-to-end mailing process, across Credit Risk, Marketing, IT, Product, 3rd party operations and UAT teams, defining roles, responsibilities and time scales. Working alongside.
• Led business requirements work on Consumer Credit Directive (Phase 2) Project and mapped parked requirements into in-flight projects (gap analysis to ensure coverage and compliance to EU CCD regulations).
• Reconciliations enhancement project: replacing unsupported, shadow IT reconciliations solutions, with new systems to give enhanced functionality. Gathering requirements, writing operational designs and writing use.
• Features Store Project: Designed and documented the online banking Speed-to-Market process for Barclays current account online platform. Created process maps and operating model, worked with business and IT.

Barclays Bank

London, England, United Kingdom

Music, Music, 2:1

Activities and Societies: Composer, premiered by the Goldberg String Ensemble at The VenueCurriculum included Jazz performance, Classical.

Bcs Requirements Engineering

Bcs Modelling Business Processes

Education record

BCS Business Analysis Practice

Education record

BCS Foundation in Business Analysis

Business Analysis

Iseb, Foundation In Software Testing