Tom Hallahan

Tom Hallahan Email and Phone Number

Global Customer Service BPO Performance Management @ viagogo
Shannon, IE
Tom Hallahan's Location
Shannon, County Clare, Ireland, Ireland
Tom Hallahan's Contact Details

Tom Hallahan work email

Tom Hallahan personal email

n/a
About Tom Hallahan

I am a highly motivated, positive and energetic professional with significant experience in the areas of people management, senior executive level and business leader engagement as well in supplier/vendor management and outsourcing. I have a real passion for people with a distinct focus on supporting and empowering individuals and organizations towards optimistaion of process, high delivery performance and achievement of their goals in work and life. As a successful people manager, I believe in the importance of enhancing and empowering employees to achieve their potential both personally and professionally. I have a wealth of international experience across multi-cultural environmentswith particular strengths in relationship building and program/project management, delivering through strong communication and planning. I believe myself to be a good team player, leader and collaborator who understands the necessity of flexibility and a positive attitude when faced with ambiguities or challenges, while ensuring to strive for results.Key Skills include: Senior Leadership, Strategic Thinking, Working in Onshore, Offshore and Outsourcing Environments, Global People Management and Insight Management, Change Management, Process Optimisation, Continuous Improvement, Metrics and Data Analytics, Problem Solving, Customer Centricity, Collaboration, Teamwork and Lead Auditorship, working with suppliers and customers worldwide as well as Event Management

Tom Hallahan's Current Company Details
viagogo

Viagogo

View
Global Customer Service BPO Performance Management
Shannon, IE
Website:
viagogo.co.uk
Employees:
242
Tom Hallahan Work Experience Details
  • Viagogo
    Global Customer Service Bpo Performance Management
    Viagogo
    Shannon, Ie
  • Elsevier
    Program Director - Ways Of Working
    Elsevier Aug 2022 - Aug 2023
    Shannon, County Clare, Ireland
    Identified the pain points in the company's onboarding process for newly hired employees and their managers. Subsequently led the program team's roll-out of improvements to ensure an engaging, globally consistent and inclusive approach aligned with the Elsevier (~9000 employees) Experience. Reported to the EVP of Human Resources, Oxford, UK and then to Elsevier Chief of Staff, Boston, USA.
  • Elsevier
    Senior Director Of Global Supplier Operations (Journals, Books & Secondary Content)
    Elsevier Apr 2019 - Aug 2022
    Shannon
    Led the internal global supplier operations team, that worked closely with the Research Content Operations management team, the business (STM Journals) and the senior executive Operations Management Team, while collaborating closely with the Digital Content Services and Global Procurement teams. ACHIEVED THROUGH:• The management of the external supplier operations ~ 4000+ employees to deliver US$2 billion online and US$500 million in print revenues, with 0%+ to 2% yearly growth targets.• Strategically led the 1.5% – 2.5% yearly outsource savings spend targets on the handling of multi-million entities and customer touch points supporting the company’s databases, products, platforms and applications from an approximate US$40 million spend.• Tactical implementation of any corrections including any workload transfer or transitions between workflows, products, services and/or suppliers. • Ensured the right supplier accountability around any outsourced activity was aligned with Elsevier Operations' strategic priorities, whether performance monitoring, commercial and/or new and existing workflow integrations support or efficiency. Reported to the Senior Vice-President of Research Content Operations, Amsterdam, Holland.
  • Elsevier
    Director Of Global Supplier Operations (Journals)
    Elsevier Sep 2017 - Mar 2019
    Shannon
    Managed the preparation and rollout of my internal supplier operations’ teams in San Diego, St. Louis, Exeter, Paris, Barcelona, Amsterdam and Chennai as well as the external suppliers’ teams for the company’s new Digital Transformation way of working. ACHIEVED THROUGH:• Transforming the supplier digital supply chain to being on target, at right cost and quality, with best stakeholder experience, and meeting company product and business goals• Strategic and performance management of outsourcing and supplier landscape evaluation, including investment in and development of managers/team members, and the tactical implementation of any corrections including any workload transfer or transitions between workflows, products, services and/or suppliers. • Vertical dependency removal and transition to a more product agnostic and content centric framework of technology, quality, and operations through various process efficiency and automation identification activities.• Business continuity planning and/or disaster recovery mitigations from any business impacting events at suppliers, such as earthquakes, typhoons, cyber-attacks.Reported to Vice-President Digital Transformation, Amsterdam, Holland.
  • Elsevier
    Global Supplier Manager For Journals
    Elsevier Oct 2014 - Aug 2017
    Shannon, Ireland
    Led the building, testing, and validating of new innovations in the journals production workflow; supplier support for technical, tools and system enhancements; including Right First-Time program.ACHIEVED THROUGH:• Workshop and supplier conference facilitation, auditing, supplier business reviews, • Team empowerment and ensuring suppliers met company revenue targets. Reported to Director of Global Supplier Management, Amsterdam, Holland.
  • Elsevier
    Strategy, Communications & Planning Manager For Global Supplier Management
    Elsevier Mar 2010 - Sep 2014
    Shannon
    Supported the Global Supplier Management (GSM) director on strategy, communications, scheduling, team planning and GSM continuous improvements. ACHIEVED THROUGH: • Lead auditing of various suppliers on quality, performance, project and team management.• GSM portfolio point of contact for journals, customer service, multimedia, & art and desig• Responsible for scheduling, work allocation, team planning, improvement identification and subsequent corrective and preventative measure implementations in all these areas. Reported to Director of Global Supplier Management, Amsterdam, Holland.
  • Elsevier
    Global Supplier Quality And Systems Manager For Customer Service
    Elsevier Jan 2007 - Feb 2010
    Shannon, County Clare, Ireland
    Reported to VP / Supplier Quality & Systems, Amsterdam, Holland.
  • Elsevier
    Customer Relations And Analyst Manager
    Elsevier May 2005 - Dec 2006
    Shannon, County Clare, Ireland
    Reported to Head of Customer Services, Shannon, Ireland
  • Elsevier
    E-Submission System Implementation & Support Manager
    Elsevier Jun 2002 - Apr 2005
    Shannon
    Reported to Head of Producton Control, Shannon, Ireland
  • Elsevier
    Production Controller / Supervisor
    Elsevier Jan 2000 - May 2002
    Shannon, County Clare, Ireland
    Reported to Head of Production Control, Shannon, Ireland
  • Carpe Diem Publications Ltd, Hong Kong
    Marketing & Operations Manager
    Carpe Diem Publications Ltd, Hong Kong Jun 1994 - Sep 1999
    Hong Kong, Hong Kong Sar
    Company co-founder and director.Reported to Publisher, Hong Kong.
  • Sports Marketing Surveys
    Reports Analyst
    Sports Marketing Surveys Jan 1994 - Jun 1994
    Brussels, Belgium
    6 month contract / Analysis of Winter Olympics in Lillehammer.Reported to Head of Operations, Brussels, Belgium
  • Arjo Wiggins Teape, Nivelles, Belgium
    Computer Programmer
    Arjo Wiggins Teape, Nivelles, Belgium Jan 1993 - Dec 1993
    Nivelles, Walloon Region, Belgium
    One year contract / Stagaire.Reported to the Head of IT Department, Nivelles, Belgium.

Tom Hallahan Skills

Online Publishing Publishing Change Management Process Improvement Journals Project Management Team Management Business Analysis Senior Management Strategic Planning Strategic Communications

Tom Hallahan Education Details

Frequently Asked Questions about Tom Hallahan

What company does Tom Hallahan work for?

Tom Hallahan works for Viagogo

What is Tom Hallahan's role at the current company?

Tom Hallahan's current role is Global Customer Service BPO Performance Management.

What is Tom Hallahan's email address?

Tom Hallahan's email address is t.****@****ier.com

What schools did Tom Hallahan attend?

Tom Hallahan attended Universitat D'alacant, University College Cork, University College Cork.

What skills is Tom Hallahan known for?

Tom Hallahan has skills like Online Publishing, Publishing, Change Management, Process Improvement, Journals, Project Management, Team Management, Business Analysis, Senior Management, Strategic Planning, Strategic Communications.

Who are Tom Hallahan's colleagues?

Tom Hallahan's colleagues are Halyna Moliukh, Alexander Levenson, Alan Ferreira, Emmanuel Sani, Yuting H., Nathaly Nuñez, Vadim Ginzburg.

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