Tom Hall Email & Phone Number

Greater Atlanta Area

LegalShield strives to build a better world where access to justice and security is equal for every human – no longer simply sold to the highest bidder. We have taken our mission to provide access to the Liberty, Equality, Opportunity and Justice that every human deserves and expects and we're rapidly expanding it through technology. We are a leader in our industry, but we are just getting started. LegalShield is innovating and disrupting the traditional legal system; a system that is expensive, complicated and time consuming. Through technology and our provider law firm network, legal access is now simple, easy and affordable.Founded in 1972 to bridge the legal gap, LegalShield has grown to empower millions of lives across North America. Wherever people have access to their phones, they have access to their firms! In the same way that Uber forever changed the transportation industry, Amazon created a new way to shop for everyday goods and Netflix changed how people consume TV shows and movies, LegalShield is the disruptive force providing millions of people across North America with access to the legal services they deserve.

Atlanta, Georgia, United States

Service Delivery Manager charged with ensuring consistent delivery across the entire portfolio of programs (Chanel RSD & Bayada HyperCare SD). Cultivating a clear understanding of commitments and deliverables made within each contract, developing weekly goals for the Delivery Team to target, monitor service health, production, quality, and team engagement. Working with program leaders to ensure value is being provided on each program and that continual service improvements are the focus. Develops the skills necessary within their team to support both the client as well as Evergreen internal processes and leadership initiatives. ■ Direct management and leadership of operational service teams within a specific Practice - CX. ■ Define and manage standard operating procedures and processes for service delivery.■ Recommendations concerning improvements, modifications, design strategies, programming, systems infrastructure, or other aspects of service development.

Atlanta, Georgia, United States

Facilitate team growth, employed agility methods to enhance processes, and directly managed global team of 60, overseeing budget of $2.2M. Focused on performance improvement through coaching and mentoring, handling payroll management and collaboration with billing, insurance verification, and clearance workflow specialists.■ Facilitated scrum sprint planning events in collaboration with Cigna billing, IBM Operations, and executive leadership to revise and set SLAs (3.75 to 2.0 QPH), KPIs (.52 to 2.2 QPH @ 89%).■ Streamlined 30+ job aids into comprehensive training package, resulting in 50% error reduction 93% client satisfaction and $3.2M client retention.■ Converted 9 out of 60 team members (15%) to long-term contracts, contributing to 21% total conversion rate on project of over 360 associates, as part of the data-based performance award systems.

Atlanta, Georgia, United States

Led flexible niche team specializing in distressed property rehabilitation in prime neighborhoods. Managed $50K budget for property renovations, yielding significant profit margins. Expertise in assessing properties, collaboration with construction specialists, and executing remodels to enhance property value. Successfully steered single-family home renovation creativity with budget under $38K, culminating in profitable sale.■ Elevated property value from $235K - $310K, securing more than $75K profit, by orchestrating comprehensive renovation within $38K budget. ■ Skillfully negotiated 15% discount during litigation with contractor, effectively mitigating financial loss and ensuring project continuity.

Douglasville, Georgia, United States

Recognized by district leadership for multiple weeks as the top Suggestive Ordering System (SUGO) store / department for District 6. • Key contributor to the Zebra (SUGO processing device) transition with daily scans and balance-on-hand management and partnered with customers and stakeholders to ensure a seamless project delivery on an outcome that became the standard process for all Kroger stores in the Southeast.

Kennesaw, Georgia, United States

Focused on delivering exceptional customer service to achieve high retention levels, consistently ranked as top performer in customer acquisition and retention. Excelled in meeting daily production quotas, ensuring compliance with OSHA standards, and maintaining high customer satisfaction, contributing significantly to company's growth and reputation in territory.■ Facilitate and train a dozen new representatives over four years, achieving 93% success rate in meeting $1,200 training quotas and 100% in OSHA/shop inspections.■ Consistently met or exceeded daily sales targets of $1,200 - $1,500, maintaining 95+% customer satisfaction rate and perfect OSHA compliance score.

Cartersville And Canton, Ga

Specialized in financial planning and consultancy, focusing on investment strategies including mutual funds, stocks, and retirement planning. Utilized expertise in Rule of 72, compound interest principles, and budget forecasting to guide clients. Managed team of 12, overseeing licensing, training, and performance metrics to ensure alignment with company goals and client needs.■ Consistently achieved 75 - 90% of monthly production targets ranging from $25K - $50K, assisting 10 - 25 associates in reaching 100% quota.■ Excelled as top district manager in Georgia, recruiting 15 - 25 new licensed associates monthly and leading the team to multiple top performer awards.

Atlanta, Georgia, United States

Led development of IBM.com's sales knowledge base system, overseeing 80 production machines, laptops, servers, and peripherals. Managed $1M in inventory and won awards for application development. Specialized in web technologies and partnered with sales leaders and IBM Watson engineers to enhance knowledge base system, delivering training modules and system simulations for North and Latin America.■ Facilitate development of Lotus Notes training module in just 2 weeks, winning Employee of the Quarter and gaining recognition across IBM departments. Saving IBM Education and Training $250k in development costs.■ Maintained 97% fix rate with 1 - 3-hour resolution window for IT support issues, earning recognition and rewards from executive leadership.

Certified Scrum Master®, Agile / Scrum

Activities and Societies: Scrum Alliance

Bachelor'S Degree, Business Administration And Management, General