15+ year history of driving operational excellence and spearheading business development across diverse sectors, bringing a unique blend of strategic Agile leadership and technical acumen. Excellent in optimizing processes and time management in managing large-scale projects, and leading cross-functional global teams to surpass business objectives. Skilled in client relations, project delivery and leveraging technology to innovate and improve efficiency. Expertise spans from guiding teams in global technology firms to revitalizing real estate properties, always maximizing growth and profitability.A collaborative, highly inspirational and strategic leader who has shown value by:• Managed $2M+ in payroll and diverse global staff (billing, insurance verification, clearance workflow, EMR Trainers/Hypercare Analysts - 60+ associates), and resolved performance concerns (89%) by conducting coaching and mentoring sessions, along with process improvement and creation.• Streamlined 30+ job aids into a comprehensive training package at a global scale, slashed errors at 50% and retaining $3.2M multi-year contract with Cigna Healthcare.• Collaborated with IBM Watson Research to create award-winning web and computer-based training programs, applications, and system simulations for IBM Americas. Project contributor in the design and launch of a Suggestive Ordering System (SUGO), an AI-based system that improved inventory ordering (96%) reducing product waste (15%).Contact me at: tom.hallcsm@gmail.com