Creates, programs, and maintains automated data collection environments for retail intelligence clients. Analyzes and translates data into useful reports. Monitors online marketplaces for IP infringement and enforces on violations. Works closely with account managers to quickly meet clients’ shifting needs.• Recognized as one of the company’s top achievers in any department in Q2 2017.• Go-to analyst to rehabilitate relationships with high-value clients, leading to renewals and upsells after cleansing their data and increasing the value of their reports.• Chosen to build a new brand protection report template, which is now used as the default for all brand protection clients.• Worked autonomously for five months after manager left company for health reasons, taking on multiple new accounts and coordinating with co-workers to ensure full coverage.• Generates dozens of complex excel reports weekly that use formulas, pivot tables, and pivot charts to turn raw data into actionable, understandable analytics.

Led copywriting for this web development company. Communicated and collaborated directly with clients to meet and exceed their needs. ● Led rebranding efforts on clients’ websites, producing entirely new copy across all pagesProduced up to ten client blog posts a week, each with fully original content and carefully chosen SEO keywords ● Managed a team of freelance copywriters, providing them research and copyediting services● Served as liaison between company and clients, facilitating collaboration and strengthening our professional relationships● Piloted clients’ social media presences, managing content production, post scheduling, and ad campaigns, resulting in up to a 1000% increase in Facebook Likes

Worked with a team of writers and editors in the first iteration of Onion Labs, The Onion’s internal ad service. Responded to unpredictable demands for campaign-relevant ad pitches, tweets, videos, and more, all under deadline. Learned to write in various tones, formats, and voices, including The Onion’s own.● Generated tweets and pitches that clients purchased● Critiqued and collaborated with other writers in a workshop setting● Was featured on the front page of The Onion website

Tutored student writers in both hour-long drop-in sessions and quarter-long mentorships. Quickly identified each writer’s needs, adjusting tutoring style to best suit them.● Assisted dozens of student writers with learning how to confidently write in their own voice● Taught writers to generate ideas, grasp and communicate nuanced concepts, and understand criticism● Developed and moderated roundtable pedagogy discussion at Chicagoland Writing Centers Conference● Utilized a non-directive tutoring style focused on helping writers to better develop and communicate their ideas rather than following prescripted rules.