Tom Hogan Email and Phone Number

Work with customers across UK/I, dedicated to the Trellix suite of products. Assisting in developing CSM strategy within a team of CSM's by bringing presentation skills and suggested workflows to the team. Acting as first line point of contact for all customer needs - post and pre-sale including best practice, feature validation, alignment of support escalations and customer success via PS engagement and training, etc.Ensuring maximum value from customers investment in Trellix - through Health motions to ensure license utilisation and feature adoption - working closely with new business sales to align future functionality and maximise new ARR opportunity. Collaborating with Renewals, Solution engineers, AM's and various eco-system members, including partners to ensure end-to-end coverage for our customer base, from sale to renewal.Developing a trusted relationship with the customer to establish a roadmap to ensure achievement of goals and how our solution can ensure success. Effectively networking with all levels of customer contacts, from technical analysts up to CISO and beyond - to ensure technical goals are aligned with business aspirations.Developing a comprehensive understanding of the challenges faced by different verticals in the cybersecurity landscape.

Responsible for UK/I, Nordic and Netherlands regions- supporting the entire customer lifecycle eco system with end to end education plans for BMC tools. Part of the leadership team for EMEA North, including development planning team with key partners and internal stakeholders. Senior member of the Education Sales Team - regularly stand-in for Education Director and assist in driving regional strategy and new education offerings. Responsible for a regional pilot program as part of Success Plan Sales for Enterprise Customers in UK/I. Member of implementation team for internal tooling for quotation creation and order management. Consistently over achieve on targets :100% club attainment 2015/16/17/18/20/21/22110% High Performance club attainment FY24Worldwide No.1 Education Services Manager 2016/18/19/21/24

- Consistently meet and exceed annual and quarterly targets of both signings and revenue (over achievement for last 3 consecutive financial years) - Identifying the specific needs and articulating the benefits of solutions to the current customer base- Managing and growing revenue streams- Develop coverage into new Accounts through needs assessments and development of technical training plans- Proactively develop and grow sales of new and existing education offerings- Prospecting at all levels from Technical staff to C level- Ensure the achievement of business revenue and profit goals through sales activity, including territory planning; territory review; and accurate weekly forecasting- Management of all aspects of sales process from prospecting, preparation, revenue creation, closing and reporting- Lead generation for Field Sales, driving larger-scale, more-complex opportunities

Managing and developing existing and new business for online purchasing website. Managing existing clients through phone, mail and client visits and presenting findings. Capturing and qualifying new business through cold calling, mail shot’s, promotions etc. Provided IT department with feedback to change aspects of service/site. Organizing marketing and new sales campaigns including database building and online marketing. Managing retention of existing customers by building and forging relationships with Decision Makers. Working towards and achieving monthly customer targets on a consistent basis

I was involved in a small team looking after the needs of 500+ accounts on a day to day basis, personally looking after 150 of the accounts. Managed account growth and general business relationships with a large portion of these customers, helping them to grow by up to 40% over a term of one year. Handled customer queries and quotations and had to work to a designated target of sales and gross profit, which I achieved on a regular basis. Was nominated for company Salesperson of the Year. First Employee to reach €1m sales in one calendar month (Nov 06) Provided prompt account management including interaction with customer service dept, accts dept, etc. Small element of successful new business development

Having began as a telesales executive calling on existing customers, selling them our new partnership and getting them to leave their current provider of credit card services. I worked on many different territories including Dublin, the Midlands and the South-West. Began training to become Telesales and Sales Administration manager in March 05 and shared the job from March to May, when I took over full-time. Managed a team of 15 staff and co-ordinate and monitor their activities. Looked after reporting on our customer base and organizing new projects and ideas for the whole sales team. Attended management meetings as I was in charge of our vending reports(for vending top-up machines) I also handled the sales figures for the whole top-up customer base and had my team contacting low-volume sellers. Worked to target both as an appointment setter and also achieved target as team leader - for both telesales and sales admin.