Tom Holt Email & Phone Number

United States

Work closely with Product Management and Pricing Manager to maintain accurate pricing. Create and maintain customer master records. Research and resolve pricing discrepancies. Serve as a resource for the Commercial Team and others to provide pricing history and other information that is not readily available outside of SAP.Building relationships with customers. Partnering with sales and logistics to ensure the best outcome and experience for my customers. Bringing a unique combination of experience and a strong work ethic adding value to an amazing team.

Added product pricing responsibilities to my customer service role.

Westlake, Ohio, United States

Building partnerships with customers. Building relationships with other CSRs, sales, production planning, logistics and technical services. Collaborating with them to ensure the best outcome and experience for my customers. Bringing a unique combination of experience and a strong work ethic adding value to an amazing team.

Avon Lake, Oh

Building partnerships with customers. Building relationships with other CSRs, sales, production planning, logistics and technical services. Collaborating with them to ensure the best outcome and experience for my customers. Bringing a unique combination of experience and a strong work ethic adding value to an amazing team.

Oberlin, Oh

Office support• Negotiated leases for MFDs saving the company tens of thousands of dollars over several years• Desktop support for over 200 computers in local and remote office offices• Worked with Microsoft Deployment Toolkit (MDT) to build and deploy images• Created a variety of technical documentation (cheat sheets) for the organizationDistribution Center support• Preventive maintenance and communication with staff to keep distribution center hardware running• Thermal transfer label printers; hand-held computers; shipping scales• Shipping software; scanners and related software• Set up barcode printing software for several types of barcodes

Oberlin, Oh

Problem Resolution Specialist• Resolved any problems a customer had with an order including billing errors, damaged or missing items• Used data from a variety of daily reports to prevent and resolve discrepancies• Filed and followed up on claims with UPS and FedEx for lost or damaged shipments• Reconciled billing from UPS and disputed where necessary• Trained new customer service representatives• Updated training materials• Preformed all duties of a Customer Service representative also

Elyria, Oh

Part-time, 32 hours per month. Provide Level 1 Tech Support outside of normal business hours; alert on-call staff of critical failures; monitor backup and other processes; print, sort & distribute reports.

• Backed the primary Help Desk person as a secondary responsibility• I used several telecommunications platforms and software to manage many aspects of six call centers in four countries and hundreds of agents• Analyzed tens of thousands of dollars of telecom cost and provided reports to show revenue verses administrative• Oversaw corporate cell phone accounts

Monterey, Ca

• Handled over 100 incoming calls per shift• Collected billing information and answered inquiries about our service• Identified languages and passed the call to the appropriate interpreter• Trained new employees and coached them through their first few weeks• Wrote and conducted training for new procedures and customer service methods and concepts• Documented all training procedures• Handled escalated calls when a supervisor was requested or a representative could not handle a call• Backed up the call center supervisor when necessary including authorizing overtime to fill vacant or busy times, paying close attention to average talk time, speed of answer and other call center type metrics