Tom Howery Email & Phone Number

Latham, New York, United States

Provide support for PCs, software and peripherals at all levels in a healthcare environment.On the white glove support team for the Executive Leadership members.Hired by the customer from my initial vendor position.

Latham, Ny

Latham, Ny

Primary function: Provide technological guidance within the global organization.Participate in vendor contract negotiations for all new computer equipment and software purchased for the corporation.Oversee Internet, computer and Telecom operations.Manages the day-to-day operations of the IT department including directing staff, networking, user services, Telecom and other IT functions.Propose hardware/software solutions to accomplish the company's business objectives.Identify user needs and resolve problems.Office365 administrator-E3Secondary function: Managed the UC Telecommunications and network operations.Skype for Business account and phone number assignment for the Unified Communications setup in their Corporate HQ and the EU/CN offices. Single point of contact for all functions in this position.Responsible for selecting the telephone number provider vendor, (Call Tower.com) Support was administrated through their cloud based dashboard to:Assign numbers to users and account management.Requisition numbers as needed beyond the initial contract as the company needs grew, for the US and EU. Sourced samples, acquired, tested and distributed the Polycom desk and speakerphone hardware.

Albany, New York Area

Responsible for supporting 170 local and remote users (applications, pc/mobile hardware, peripherals and copier/fax devices), local/remote servers and data center infrastructure.Maintaine accurate and detailed asset records in ExcelMaintaine accurate and detailed asset management records Provided one on one and group training (example: Widows and MS Lync usage).Managed multiple pc hardware deployment cycles.Manage local/cloud backups: troubleshooting software, changing tapes, offsite tape management, and disaster recoveryReceived numerous awards for customer focus and service.

Tukwila, Wa

Rack and cabling of servers, routers, switches and completing network connections. Maintained accurate and detailed entries in work ticketing system.Provided quality work which was used as a documented team standard.

Redmond, Wa-Ms Campus

Technical team lead of a group responsible for administration, remote monitoring, error handling/correction, data recovery, change requests, archives, and troubleshooting of Microsoft Corporation’s daily over the wire and tape backups.Provided on call (24/7) technical data restore support to local and global teams.Served as editor/creator of operations and procedures documentation. (example: password change process for backup tape severs).Trained new team members in our support function and technical operation.Assisted in interviewing and release of team staffing.Recipient of Hewlett Packard’s Team Excellence Award (2004).

Electrical And Electronics Engineering

Electronic Engineering Technology

Certificate, Data Programing And Processing/Introduction To Accounting, 3.8

Activities and Societies: Hacky Sack Principals of accounting