Tom Hurst Email & Phone Number

Redlands, California, United States

Lead planning and implementation of technical projects to successful completion.Work with leadership to understand department processes, workflows, and business directives.Lead project teams; communicate goals and build strategies in alignment with department objectives.Define problems; conduct root cause analysis to understand the business need for projects as needed.Act as a trusted intermediary, facilitating discussions with key stakeholders, customers, management, and other cross-functional team members.Develop technical solutions to new and complex business problems and make recommendations for optimizing existing workflows.Serve as a subject-matter expert for complex Training Applications business processes and workflows and propose improvements to them Interpret and simplify requirements through conceptual prototypes and user stories for developer work.

Redlands, California, United States

Responsible for gathering requirements from stakeholders, prioritizing requests, and communicating work requirements and designs to developers.Provide user experience and interface design support for training web site.Write user stories that communicate requirements and acceptance criteria to successfully implement new web site functionality, design, and administrative tools.

Redlands, California, United States

Responsible for gathering requirements from stakeholders, prioritizing requests, and communicating work requirements and designs to developers.Provide user experience and interface design support for training web site.Assisted in the development of several MOOCs. Responsibilities included researching and supporting backend technologies; recording, editing and producing visual presentations and talking-head videos.Participated in defining requirements and investigating new learning management system.

Redlands, California, United States

Researched, evaluated, and developed new technologies for delivering and consuming training.Designed and implemented a virtual environment for live, instructor-led training. Duties included providing support to students and instructors before and during event, maintaining and upgrading Citrix farm, researching and implementing various web conferencing providers. Redesigned student interface and instructor tools. Streamlined processes that decreased costs and space requirements.Produced, edited, and published educational podcasts. Duties included recruiting and coaching presenters, working with web developers to create access points for customers, and being knowledgeable about the emerging technology.Improved performance and redesigned features of live training seminar including a live map using Esri technology to show world-wide attendees. Improved processes for publishing recordings, and updated design for administrative tools.

Redlands, California, United States

Authored instructional content and exercises for self-paced training. Coordinated instructor-led computer labs at the international user conference. Recruited and supervised presenters, wrote and edited materials, and coordinated event planning and setup. Produced monthly live training seminars. Duties included running production on the day of the seminar, maintaining computers and other equipment, and researching and designing new broadcast studio.

Redlands, California, United States

Provided both customer service and technical support to students taking online, self-paced training. Duties included answering phone calls and emails to assist customers, testing instructional content and providing feedback, as well as creating reports for managers.