•Analyze and deliver monthly/quarterly/yearly reports to assess and improve the worker’s compensation and disability processes that have been implemented.•Utilize claims data to identify and report trends to the customer.•Coordinate and deliver Request for Proposal to prospective customers.•Establish and manage effective business partnerships with internal and external constituents.•Identify, pursue, and close opportunities with prospective customers. •Implement and manage all new business relationships.

• Improved disability processes through analytical reporting and discussion with customer.• Led quarterly meetings with customers to discuss and analyze program trends.• Coordinated with the Sales/Marketing Team in development of proposals and creation of presentations.• Worked directly with the Implementation Team coordinating activities with the client, consultant/broker, Carrier Partner and Internal departments ensuring appropriate delivery of services.• Established, monitored and executed service strategies to ensure renewal retention at profitable rates.• Implemented strategies to achieve overall profitability goals through accurately defining service levels, adhering to pricing models and anticipating unique client aspects that affect pricing.