Tom K. Email & Phone Number

Orlando, Florida, United States

At Martin Brower, my focus on developing comprehensive onboarding programs has been instrumental in enhancing employee integration and retention. In collaboration with our team, we've successfully implemented a Train-the-Trainer program that strengthens the skills of our Warehouse and Transportation departments. This initiative not only aligns with our commitment to continuous learning but also reinforces our dedication to operational excellence.Responsibilities Include:▪ Developed and implemented a Train-the-Trainer program, including the selection and development of trainers for Warehouse and Transportation departments.▪ Applied advanced training and adult learning theories to design and deliver effective training programs.▪ Manage the onboarding process for new hires, overseeing their training through the first 90 days to ensure comprehensive understanding of job roles and performance expectations.▪ Design and administer both instructor-led and e-learning training modules for new and existing employees, including senior leadership.▪ Utilize SmartSheet to track and analyze training performance, providing insights and visibility to senior leadership.▪ Collaborate with department leaders to identify performance gaps and create targeted training and SOPs to achieve desired results.▪ Conduct weekly and monthly one-on-one and roundtable meetings to drive engagement, gather feedback, and identify opportunities for process improvements.▪ Act as a mentor to peers across facilities and served as a consultant to corporate leaders on enterprise-wide initiatives.

Orlando, Fl

Design, develop, and implement comprehensive training materials for Owner Services associates at Marriott Vacations Worldwide, including Vistana Signature Experiences, Marriott Vacation Club, and Hyatt Residence Club. Created and delivered instructor-led training, eLearning modules, job aids, and other performance support tools. Collaborated with participants, partners, and subject matter experts to translate new programs and offerings into effective training solutions, focusing on customer service, sales, and marketing.Key Competencies:• Optimize SharePoint Knowledgebase: Regularly evaluate and update content in the SharePoint knowledgebase, incorporating end-user feedback to enhance its efficiency and effectiveness. • Independent Training Development: Design, develop, implement, and evaluate training materials and services independently, adhering to project guidelines.• Self-Paced Training Environment: Create and maintain a self-paced training environment utilizing multimedia channels.• E-Learning Technology Management: Oversee and maintain e-learning technologies to ensure smooth operation and up-to-date content delivery.• Consultation and Conversion: Collaborate with subject matter experts to transform traditional classroom methods and materials into interactive, branded e-learning experiences.• Training and Learning Theory Expertise: Apply knowledge of training and adult learning theories to develop and maintain effective training programs.• Contextual Training Material Development: Design training materials, activities, and job aids considering participants’ work environments to enhance relevance and applicability.• Effective Time Management: Manage time efficiently, focusing on critical priorities and adjusting as needed to meet business and training demands.• Design and develop training deliverables that are clear, customizable, and suitable for a global audience.• Facilitate and conduct instructor-led training sessions when required.

Atlanta, Ga

• Designed and developed instructional programs and training materials for performance improvement• Determined the appropriate methods of delivery and instructional content to reflect the learning goals of the internal customer. • Responsible for all phases of the instructional design process, from needs analysis, project management, and course development, to evaluation and measurement of the success of materials and programs.

Atlanta, Ga

Responsible for the facilitation of leadership development and curriculum programs across the organization.• Assisted in the development, design, and implementation of leadership programs and job fundamentals curriculum.• Provided development and coaching support to corporate and field employee bases.• Provided subject matter expertise to support department goals.• Proactively supported change management and buy-in initiatives.• Assessed development needs of individuals and teams and collaborated on internal and external solutions for such needs.• Facilitated Leadership Development workshops and training classes in the field and within the corporate office to groups of 10 to 200 participants.• Evaluated training effectiveness through surveys and/or follow up conversations and provided suggestions for improvement according to feedback.• Maintained a network of vendors and colleagues to support initiatives and goals.

Orlando, Florida Area

• Recruited and staffed for various RaceTrac store positions within a 20 store territory of the East Florida (Orlando) region.• Conduct interviews to fill open needs for designated locations.• Responsible for full cycle recruiting process including sourcing and onboarding.• Find creative ways to seek out talent for the organization including career fairs and direct recruiting.• Responsible for developing positive relationships with store teams and managers to promote sincere relationships and engagement.• Facilitated new hire orientation.• Awarded “Recruiter of the Year” for the EFL Region for 2010

Orlando, Florida Area

• Responsible for day-to-day operations of a 24 hour convenience store.• Coached and developed team members to grow their future with RaceTrac.• Managed sales, operation, guest services, accounting/invoices, retention/engagement of employees.• Controlled inventory and increased profitability of store by minimizing shrink, labor and profit drainers.

Boynton Beach, Fl

Manage the operations of a retail location engaging in the growth of revenue through selling previously rented and new furniture. Responsibilities include attaining districted budget sales of over $850k while maintaining a sales margin of 40%, developing and implementing all marketing efforts (including advertising, sales promotions, competitive awareness, targeted marketing and effective merchandising), and working with outside sales force for promotions and referrals. Provide consistent direction and feedback for sales team on retail revenue goals and how they will be achieved by the team and through individual effort.

West Palm Beach, Florida Area

Responsible for driving profitable revenue in the medium size business sector. Cultivated client relationships to better understand their needs, acted as client advocate while keeping in the best interest of the company. Worked with clients to understand their business goals and objectives while providing solutions that meet or exceeded expectations. Signed sales contracts with customers and provided on going consulting about programs and benefits.

Boynton Beach, Fl

Managed all store operations and contributed to the growth and development of the management team and store hourly associates. Ensured 100% customer satisfaction, developed store-level action plans to improve sales. Implemented the store Business Plan, managed payroll administration, budgeting, and the annual performance review process. Analyzed P&L statements and developed action plans for controllable expenses. Supervised all recruiting efforts, succession planning, training strategies and internal development to reduce turnover.

West Palm Beach, Florida Area

Managed the overall operations of multiple branches within the WPB territory including supervision of branch managers and the administration of branch sales performance and profitability objectives. Brought 4th quartile store to Top 100. Increased annual revenue from $1.8 million to $2.4 million and bottom line profit from 20% to 40%. Reported 3rd highest sales growth percentage in the Southeast Region for 2003.

Ft. Lauderdale, Fl

Managed the overall operations of multiple branches within the Ft. Lauderdale territory. Brought 3rd quartile store to Top 100 within 8 months. Exceeded annual sales plan ($3.5 million) and operating profit plan for 2001 and 2002. Set all time monthly sales record for South Florida District ($453k) and sales growth record of 174%. Served as a consultant for new store openings. Concurrently managed West Boca Raton branch for 4 months.

Boca Raton, Fl

Responsible for the opening of a new branch. Reported profit by the third month of operation. Exceeded annual sales plan ($1.5 million) and led the region in internal audit scores for 3 quarters. Named Florida’s “New Branch of the Year” and “Best Grand Opening”. Created new merchandising and operating standards implemented throughout the Eastern Division regions by the Area Vice President.

Commercial And Advertising Art

Business Administration And Management, General