Tom King

Tom King Email and Phone Number

Manager, Performance Improvement Strategies at Pacific HealthWorks @
Tom King's Location
El Segundo, California, United States, United States
Tom King's Contact Details
About Tom King

Highly qualified technical product management / process improvement professional with extensive experience in applying practical talents to translate executive visions into solutions that exceed expectations. Detail-oriented and skilled in maximizing resources, value, and efficiency. Excellent communicator with strong computer skills. Exemplary leadership experience with a unique talent to enlist cooperation among internal, external and virtual business partners over the last twenty years.I am a Lean Six Sigma Black Belt with extensive experience in technical environments, working with techies, corporate and university researchers, executives and clients to deliver leading edge services and products. I have significant career experience with Software Development Life Cycle projects including Programming, Product Delivery, Customer Support, Outsource Management, Program Management and CMMI. My most recent position was working on the State of California Medi-Cal account.I thrive in start-up / early stage / not clearly defined environments helping to develop coherent organizations and processes, and in established environments spearheading process improvement projects that “can’t be done”.

Tom King's Current Company Details
Pacific HealthWorks

Pacific Healthworks

Manager, Performance Improvement Strategies at Pacific HealthWorks
Tom King Work Experience Details
  • Pacific Healthworks
    Manager, Performance Improvement Strategies
    Pacific Healthworks May 2016 - Present
    Manhattan Beach, Ca
    Pacific HealthWorks is a leading Healthcare Managed Services Organization (MSO) providing world class practice management solutions to Emergency Room (ER) and hospitalist organizations.DART is a real-time data analytics & reporting tool essential to Hospital administration, ER Directors and healthcare providers. It provides key analytical data on performance to drive greater efficiencies, patient satisfaction, and improvement in the bottom line.Responsible for DART analytics development using Tableau, SQL Server, Alteryx and Excel.
  • Xerox Services
    Business Transformation / Problem Analysis Consultant
    Xerox Services Apr 2014 - Feb 2016
    El Segundo, Ca
    Xerox Services – Government Healthcare Services - Responsible for process creation, process improvement, and standardization of risk, issue and problem management for California Medi-Cal account covering the implementation and management of all processes. Leading investigations of problems via a root cause analysis and trend analysis and monitoring (e.g. find vs. fix rates). Developing and tracking metrics for reporting on key performance and quality indicators for problem management (e.g. deliverables completion tracking, effort allocation reporting). Interface between Operations, Development, the business and service providers to ensure that problems are resolved. Responsible for training on metrics collection and reporting.Xerox Services - Process Excellence - Design and Implement Business Transformation Tools (Savings Estimates, Finance Dashboard, Key Process Indicators) for new Xerox Services Org Structure. Work with Service Delivery Leads to define process and provide status to COO of Global Capabilities. Support coordination of HR, Finance and Sales functions to deliver Variable Compensation plan for eligible population. Responsible for supporting CMMI (Capability Maturity Model Integration) Process Improvement initiative across Xerox Services. Responsible for selecting and contracting SCAMPI Lead Appraiser. Established metrics for tracking performance improvement.
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  • Xerox Services
    Lean Six Sigma Business Process Analyst
    Xerox Services Apr 2013 - Apr 2014
    El Segundo, Ca
    Created innovative software solutions for call center clients; directly responsible for developing procedures and workflow analysis across global call-center business units.- Led cross-functional teams to document current workflows (“As-Is”); identified and reduced workflow complexity and inefficiencies (“To-Be”); guided developers with additional User Interface and workflow improvements. - mproved process compliance and “call-agent” efficiency by implementing custom software automation solutions utilizing CallSimplicity/ClearSight, Autobot, and other innovative technologies. - Worked closely with business unit executives, project managers and development teams to identify and document project requirements. - Assumed lead role in developing project portfolio prioritization management tools. - Developed integrated project plan balancing Agile Software Development and Waterfall Deployment.
  • Xerox Corporation
    Lean Six Sigma Black Belt
    Xerox Corporation Jan 2010 - Apr 2013
    Greater Los Angeles Area
    Certified Lean Six Sigma Black Belt (8/2011). Projects include equipment utilization efficiency, reverse logistics measurement, worldwide product launch synchronization, HW/SW interface standardization. Also responsible for Software Development Outsourcing Relationship Management including TCS, Celstream and Xerox Delhi Software Centre
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  • Xerox Corporation
    Mgr, Distributed Sw Development And Business Operations
    Xerox Corporation Jan 2006 - Dec 2009
    Managed off-shore development teams (both Xerox Captive and Third Party centers) and contracts, Managed SW development organization budget and facilities. Also responsible for delivery of Xerox FreeFlow MakeReady, Copyright Management Services and Web Services from off-shore.
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  • Xerox Corporation
    Mgr, Tech Support & Sustaining
    Xerox Corporation Feb 2002 - Jan 2006
    Responsible for Xerox DigiPath, FreeFlow and EOMS legacy products Technical Support interface between Xerox's Customer Support hotline and Development Engineering. Responsible for Workflow Configurator Tool and XPAF mainframe development team in Florida. Also Responsible for all Operations Planning and Tracking - Budget of $24.5M; Responsible for all Infrastructure including Equipment and Facilities management.
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  • Xerox Corporation
    Technical Strategies & Planning
    Xerox Corporation Sep 1998 - Jan 2002
    Project Strategy and Plan Development / Integration. CMM Level 2 SPP and SPTO; CMM Level 3 ISM Processes Management / Improvement Negotiation with third party integrators for terms and conditions. Operating Plan development and Tracking Oversight
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  • Xerox Corporation
    Assistant Program Manager
    Xerox Corporation Feb 1993 - Sep 1998
    Program Strategy Development, Program Plan Integration, Program Tracking and Oversight. Also responsible for Program Problem Management, Process Management, Negotiation with third party integrators for terms and conditions. Managed FX Program Interface from concept initiationto Launch of Japanese variant of DigiPath.
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  • Xerox Corporation
    Sw Development Manager
    Xerox Corporation Feb 1989 - Jan 1993
    Managed Image Filing Application development team for Document Structure Editor - Product Release Manager of DigiPath system
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  • Xerox Corporation
    Sw Team Leader
    Xerox Corporation Feb 1987 - Jan 1989
    Lead team of developers responsible for design, implementation, and delivery of MS-Windows based graphical UI for third party Executive Information System. Wrote original proposal for project; coordinated third party support effort; coordinated design and implementation effort; wrote Functional Spec, Design Spec, Maintenance Manual and Users Guide; delivered product to customer on time and within budget. Scheduled subsequent Maintenance Releases.
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  • Xerox Corporation
    Programmer
    Xerox Corporation Feb 1985 - Jan 1987
    Designed and implemented proprietary window based UI for ORACLE DBMS using Xerox Mesa language. Main emphasis was on UI design, implementation and integration. Followed project from initial concept to delivery and maintenance. Responsible for coordinating efforts of two junior programmers.
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  • Definicon Systems
    Programmer / Founder
    Definicon Systems Feb 1984 - Jan 1985
    Greater Los Angeles Area
    Responsible for design and implementation of advanced signal processing software for medical imaging systems. Involved with determining product direction and corporate strategy. Co-authored BYTE article on PC co-processor architecture (8, 9/85). Developed software on IBM PC using Structured FORTRAN. Member Board of Directors.
  • Xerox Corporation
    Programmer
    Xerox Corporation Feb 1981 - Jan 1984
    Greater Los Angeles Area
    Responsible for design / implementation / maintenance of proprietary windows based document editor software, including document pagination.
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  • Technology Services Corporation
    Programmer
    Technology Services Corporation Jan 1978 - Jan 1981
    Greater Los Angeles Area
    Responsible for design / implementation / maintenance of numerous signal processing and image processing systems related to RADAR and Infrared image research. Developed interactive 3-D model editor for computer image generation.

Tom King Skills

Six Sigma Project Management Outsourcing Operations Management Strategy Integration Outsourcing Management Program Management Cross Functional Team Leadership Software Project Management Process Improvement Product Management Sdlc Management Lean Six Sigma Lean Sigma Project Planning Web Services Service Delivery Leadership Business Analysis Lean Manufacturing Vendor Management Cmmi

Tom King Education Details

Frequently Asked Questions about Tom King

What company does Tom King work for?

Tom King works for Pacific Healthworks

What is Tom King's role at the current company?

Tom King's current role is Manager, Performance Improvement Strategies at Pacific HealthWorks.

What is Tom King's email address?

Tom King's email address is th****@****rox.com

What schools did Tom King attend?

Tom King attended Pepperdine University, University Of California, Los Angeles, University Of Southern California.

What are some of Tom King's interests?

Tom King has interest in Science And Technology.

What skills is Tom King known for?

Tom King has skills like Six Sigma, Project Management, Outsourcing, Operations Management, Strategy, Integration, Outsourcing Management, Program Management, Cross Functional Team Leadership, Software Project Management, Process Improvement, Product Management.

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