Improved team moral and raised level of accepted performanceEstablish a effective business rhythm with optimized time management between set responsibilitiesAssist with sales floor performance and coaching/sales floor leadershipAssisting peers in personal growth and developmentManage performance and set expectations for employees in order to ensure customer satisfaction

Establish a effective business rhythm with optimized time management between set responsibilities Develop effective schedule for agents at the precinct and install bayManage performance and set expectations for employees in order to ensure customer satisfactionEffectively develop plan for increased revenue and workload for in store repairAssist with sales floor performance and coaching/sales floor leadershipHandle 3rd party repair and inventoryMotivate team for better performance and cultureAssist in development of my peers within other leadership rolesMonitor spending at geek squad/store levelMonitor quality of product leaving the precinct (customer units/store stock)

Improved team moral and raised level of accepted performanceVital part of staffing the store for holiday season (30+ employees)Handled challenges of operating post covid with a shortage of staff and lack of product availability Ordering supplies for all areas of the store Performing phone screenings and interviewFamiliarizing myself with all areas of the store to be able to help wherever neededHandling complex customer issues Developing training plans for first 2 weeks of all new hiresAssisting peers in personal growth and development

Drove team results and improved overall team performanceHandled customer issues while providing a good solution for the customer as well as the business Tracked performance through various metricsOvercame difficulties of Covid virus and adjusted everyday business in order to stay profitableCultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly mannerOrganized coaching material as well as 1on1 team member conversationsDeveloped an advanced knowledge of admin work