Tom Krzykawski Email & Phone Number

Corvallis, Or, Us

- Answered phone calls and replied to emails from financial advisors about two financial planning programs, Silver and Total, each with a desktop and online version- Utilized screen sharing software to troubleshoot software issues and break down calculations including retirement spending needs, Social Security benefits, and taxes- Added tickets to a CRM / help desk platform after each call, and updated the knowledge base with explanations that were likely to be needed again- Reported bugs to development by gathering relevant information and adding tickets to Jira (a project management tool for agile development)- During downtime, manually tested upcoming changes to the software by generating reports on a test server, comparing them to production, and determining whether the differences were reasonable or not- Other tools utilized included Elmah (for error logging), internal admin tools (to create test users, switch between custom versions, and modify permissions), Autohotkey (for filling out signup forms), and Selenium (for recording and running automated tests)

Corvallis, Oregon Area

- Provided support for many types of internet connections including DSL, cable, fiber, and fixed wireless- Managed connections on multiple industrial grade routers and switches containing thousands of DSL connections (mostly PPPoA, but some bridged)- Checked a RADIUS server for connection uptimes, download and upload rates, and to ensure proper bandwidth allocation- Assisted customers with configuring email clients and other software issues. Also inspected email headers to answer customer queries and to identify delays in sent messages- Provided web hosting support including admin panel access (CPanel and Plesk), as well as troubleshooting FTP issues