Tom Kuster Email & Phone Number

Shreveport-Bossier City Area

• Spearheaded the development and implementation of Computerized Maintenance Management System (CMMS) ERP software solutions, streamlining maintenance processes and data tracking.
• Assisted in the collaborative development of updating training content, including e-learning modules, printed materials, and visual presentations which were successfully implemented across the company.

• Supported the training of over 15,000 students across multiple U.S. sites for Amazon; focusing on the key areas of Reliability Maintenance Essential Craft Skills and Leading Reliability Improvements.
• Provided on-site mentoring during Reliability Implementation for Amazon: guiding teams through best practices and processes of Communication, Motivation, Metrics, Asset Strategy Development, and Predictive Maintenance.
• Delivered comprehensive training programs on Reliability Maintenance fundamentals; including Precision Alignment, Vibration Analysis, Bearings and Lubrication, Direct Drives, Balance, Precision Tools, Assembly Errors.

Shreveport-Bossier City Area

• Utilized the period between 2013 and 2019 to hone and market CAD and design skills while completing my educational journey.
• Successfully engaged in various freelance and contractual roles that allowed me to build a portfolio, ranging from brand development to industrial CAD products.
• Designed custom icon and logo for a local yard sign company and established anonline presence via social media - 100% customer reach boost / 41% sales increase
• Processed family / youth sports photos for color correction, retouching
• Created and implemented a branding campaign for local HVAC company - Cohesivedesign elements maintain a professional company image via the web and social media.
• Regular contributor to the flight simulator X-Plane 11 – 3D assets and airport layout for3 local air fields have been accepted for public release through the game developer.

Bossier City

• Oversaw 1.4GWdc portfolio valued at over $98M, encompassing 264 Battery Energy Storage System (BESS) cabinets from conceptual stages to commissioning.
• Managed end-to-end BESS projects, including planning, Engineering Procurement and Construction (EPC) requirements; ensuring seamless factory acceptance testing, site delivery, and performance testing.
• Provided comprehensive development support covering commercial activities, and financing to ensure successful project completion.
• Coordinated with procurement departments and vendors to ensure timely and cost-effective sourcing of BESS cabinet construction materials and equipment.
• Served as the primary communication liaison for project status updates to stakeholders and senior management; enhancing transparency and stakeholder engagement.
• Responsible for creating Basis of Design (BOD), Hazard Mitigation Analysis (HMA), Operation & Maintenance Manuals (O&M), and Installation & Field Start-Up manuals (IF&S) for BESS systems.

Shreveport, Louisiana Area

• Identified and resolved critical gaps in Lease and Fleet Maintenance operations, leading to enhanced customer service, unit repair times, and contributing to a 31% increase in the customer base.
• Created a database for precise tracking of unit repair histories; initiated a Lease Maintenance Reciprocal Service Program across three sister locations, resulting in an 8% reduction in 3rd-party after-hours repair.
• Chosen as Continuous Improvement Coordinator / 5S Champion to evaluate, improve, and establish processes in all dealership departments – Improved overall efficiency and customer experience by work-flow process.
• Initiated a streamlined workflow of readying new and used units for sale through the dealership – Reduced the time between acquisition and sale significantly saving on floor plan interest
• Oversaw all business and administrative aspects of the Service Department, Body Shop, and Lease Services departments
• Directed and administered technician training programs

Shreveport, Louisiana Area

• Streamlined technician training and accountability, reducing personnel levels by 50% while boosting average monthly labor sales by 16%.
• Overhauled Parts Department processes, achieving a 13% reduction in inventory levels while elevating average monthly parts sales by 11%.
• Introduced a missing repair workflow process that led to a 37% increase in technician labor recovery rates and implemented a new warranty parts return and tracking system resulting in a 7% quarterly savings on.

Shreveport, Louisiana Area

• Achieved above-average recovery rates on billable labor; rapidly advanced to a customer-facing role as Field Technician by reflecting strong technical skills and customer service aptitude.
• Selected for out-of-state assignments to construct and demonstrate equipment lines for high-profile customers while skillfully inspecting, diagnosing, and repairing a wide range of heavy construction equipment.
• Inspected, diagnosed, and repaired bulldozers, cranes, graders and other heavy construction equipment for proper performance
• Diagnosed faults / malfunctions using computerized and other testing equipment
• Adjust equipment and repair or replace defective parts, components or systems using hand and power tools
• Testing repaired equipment for proper performance and to ensure that work meets manufacturers’ specifications

Barksdale AFB, LA

• Spearheaded maintenance operations contributing to 464 successful combat bombing sorties during the first round of Operation Enduring Freedom, while optimizing a maintenance database that improved 12-hour fix rates for.
• Led Environmental Safety and Health initiatives, including hazardous chemical inventory tracking, which streamlined squadron safety processes; selected to head the Base Inspector General Team for the 2004 Environmental.
• Instrumental as Unit Vehicle Non-Commissioned Officer-in-Charge in maintaining the readiness and health of over 80 airfield maintenance vehicles
• Streamlined hazardous chemical inventory tracking and squadron safety processes by managing unit Environmental Safety and Health Program
• Performed aircraft maintenance, inspections, and scheduled/unscheduled maintenance
• Supervised subordinate mechanics and provided technical guidance on maintenance operations on the airframe being supported

Bachelor'S Of Fine Arts Digital Arts, Digital Design, 3.15 Gpa

Activities and Societies: 3D Print Lab, Association of Student Accountants, and Treasurer of the Finance Club.Double major in Digital Arts.

Bachelor'S Of Science Buisiness Administration, Accounting, 3.15 Gpa

Activities and Societies: 3D Print Lab, Association of Student Accountants, and Treasurer of the Finance Club.Double major in Business.