Tom Lennon

Tom Lennon Email and Phone Number

Principal Support Delivery Manager at Microsoft @ Microsoft
redmond, washington, united states
Tom Lennon's Location
Ireland, Ireland
Tom Lennon's Contact Details

Tom Lennon personal email

n/a

Tom Lennon phone numbers

About Tom Lennon

Tom Lennon is a Principal Support Delivery Manager at Microsoft at Microsoft. He possess expertise in web development, seo, css, e commerce, management and 24 more skills.

Tom Lennon's Current Company Details
Microsoft

Microsoft

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Principal Support Delivery Manager at Microsoft
redmond, washington, united states
Website:
microsoft.com
Employees:
189892
Tom Lennon Work Experience Details
  • Microsoft
    Principal Support Delivery Manager - Global
    Microsoft May 2018 - Present
    County Dublin, Ireland
    Service Delivery Manager in the Global BPO (Business Process Outsourcing) teamResponsible for delivery excellence of teams executing revenue processing for Volume Licensing and Enterprise Services, with delivery sites in Ireland, Singapore, India, Philippines, Malaysia and US.Currently leading the delivery of large scale vendor transition and transformation projects across multiple lines of business.- Vendor Performance Management- Lead Order Management, Customer Care, SLA, Quality, Compliance, and Rhythm of Business for quarterly revenue recognition process.- Forecasting, capacity planning and risk management- Escalation management- Business Continuity Planning
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  • Microsoft
    Senior Program Manager
    Microsoft Oct 2015 - May 2018
    County Dublin, Ireland
    Senior E-commerce program manager at Microsoft on the Digital Stores site operations team.• Management of the Digital Stores site operations team for EMEA. Focusing on operational excellence of the team and continuous measurable efficiency gains. Ensuring operational readiness of the team and stakeholders as tools and processes evolve. Leading operations for the configuration of all promotions, campaigns and site content updates across EMEA Digital Stores.• Defining specifications & features for both CMS and workflow tool enhancements. Outlining user scenarios and technical requirements for new feature releases. Identifying opportunities for process automation. Driving lower throughput times and delivery SLAs for content updates and product on-boardings.• Development of change management and project management processes to support business agility.
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  • Microsoft
    Emea E-Commerce Production Project Manager - Microsoftstore.Com (Contract Role)
    Microsoft Oct 2013 - Oct 2015
    Dublin
    Supporting a world class E-Commerce platform to create & publish content for all Stores in EMEA - 80+ storefronts across 131 countries in 29 languages.• Programme Management – Responsible for configuration & launch of all promotions, campaigns and site content updates across EMEA on microsoftstore.com. Co-ordination of releases, bug fixes, and special projects with partner teams based in Redmond & Delhi. Leading a team of 12 web producers based in Dublin to execute a cadence of daily, weekly and monthly deployments.• Working with the business owners and customer support to gather requirements and identify the optimum customer experience. Creating and tracking tasks and deliverables for the Engineering, UX, Catalog, Localisation and Production Teams. Co-ordinating testing and launches with the QA and Merchandising teams.• Using operational metrics, web analytics, user feedback and customer verbatims to drive process & tooling improvements.
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  • Abbott Consulting
    Lead Developer
    Abbott Consulting Mar 2012 - Oct 2013
    Carlow
    • Managing website projects from tender to delivery and ongoing customer support – Co-ordinating tasks for Web designers, Graphic designers and Developers.• UX design and wireframing for web pages and customer flows. Working through feedback cycles and refining designs to meet the business needs.• Development, Testing & Maintenance of client websites using HTML5, CSS3, Javascript/jQuery, PHP and various Open Source CMS & E-commerce Platforms.• Configuration & management of web analytics, optimization tools and webmaster tools for websites.• Creating, monitoring and improving development processes to maximise productivity of the team.
  • Crh
    Contracts Manager - Ergon Structural Concrete Ireland
    Crh Jan 2007 - Mar 2012
    Dublin
    Project Management - From proposal/tender stage through to completed delivery.Procurement - Selection and Appraisal of suppliers and sub-contractors.Logistics & Planning - Management of design, production and delivery schedules.Process Improvement & Training - Conducting internal audits and process reviews with the Quality Team.
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Tom Lennon Skills

Web Development Seo Css E Commerce Management Project Management Team Management Cms Google Analytics Web Analytics Html 5 Web Design Css3 Wire Framing Wordpress Joomla Online Marketing Customer Service Html Jquery Google Webmaster Tools Open Source Software Html5 Search Engine Optimization Cascading Style Sheets User Experience Program Management Content Management Prince2

Tom Lennon Education Details

Frequently Asked Questions about Tom Lennon

What company does Tom Lennon work for?

Tom Lennon works for Microsoft

What is Tom Lennon's role at the current company?

Tom Lennon's current role is Principal Support Delivery Manager at Microsoft.

What is Tom Lennon's email address?

Tom Lennon's email address is to****@****oft.com

What is Tom Lennon's direct phone number?

Tom Lennon's direct phone number is (425) 525*****

What schools did Tom Lennon attend?

Tom Lennon attended Technological University Dublin, The Open University, Waterford Institute Of Technology, Fcj Bunclody.

What skills is Tom Lennon known for?

Tom Lennon has skills like Web Development, Seo, Css, E Commerce, Management, Project Management, Team Management, Cms, Google Analytics, Web Analytics, Html 5, Web Design.

Who are Tom Lennon's colleagues?

Tom Lennon's colleagues are 栗丽军, Mery Lazaro, Dawid Wróbel, Dheeraj Ece, Podium Evento Podium, Bau Qtyu, Adi Stein.

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