Tom North Email & Phone Number

Columbia, Mo, Us

Coached three onshore/offshore SAFe Scrum teams responsible for new software implementation projects for the National Health Career Association division, leading to a 37% increase in deployment frequency and a 29% decrease in bug counts.Supported seven successful remote PI planning events through backlog refinement facilitation, capacity planning, and dependency and risk identification, resulting in consistent, 2-day completion of the events.Managed business roadmap alignment and progress reporting with stakeholders and customer liaisons, resulting in a 42% increase in stakeholder satisfaction and more precise project timelines.Coached Product Owners in backlog management strategies and story writing, resulting in improved sprint planning and a 31% reduction in development rework.Mentored and trained junior Scrum Masters in Agile practices and methodologies, improving their effectiveness and adoption rates by 41%.

Columbia, Missouri, United States

Led the agile transformation of three ServiceNow teams from waterfall to Kanban, improving cycle times by 42%. Through servant leadership, matured teams to be self-organizing and autonomous.Coached three XP teams responsible for a multifaceted mortgage servicing system, resulting in a 31% increase in deployment frequency. Introduced TDD, leading to a 39% decrease in defect rates.Coached Product Owners in agile practices, including backlog grooming and persona development, resulting in a 35% improvement in customer satisfaction.Developed and delivered organization-wide Agile training sessions on Scrum, Kanban, and XP, leading to a 27% increase in team Agile maturity.

Implemented and managed an IT change management process for all organizational IT departments, resulting in a 52% increase in successful production deployments.

Led the organizational agile transformation from waterfall to Scrum, resulting in a 29% increase in product delivery rate and a 51% increase in customer satisfaction with improved process engagement.Coached two Scrum teams for an insurance policy management system. Introduced and facilitated scrum ceremonies, including backlog grooming, sprint planning, daily stand-ups, and sprint retrospectives.

Developed and implemented an IT change and release management process for the organizational software development and infrastructure department, resulting in a 47% increase in successful production implementations.

Columbia, Missouri Area

Led program management activity for multi-national insurance company including client policy management system upgrades, ensuring timely implementations. Achieved a 92% on-time delivery rate and improved customer satisfaction by 33%.Managed change, release, and issue management, successfully resolving 95% of issues within established SLAs. Minimized project disruptions by implementing streamlined processes and proactive communication strategies.

Columbia, Missouri Area

Managed multiple end-to-end projects, including a UM Healthcare PeopleSoft ERP implementation, UM System security enhancements, and core infrastructure upgrades.Achieved a 90% project on-time delivery rate and improved project management process efficiency by 37%.

Indianapolis, Indiana Area

Master Of Science (M.S.), Information Technology

Bachelor Of Science (B.S.), Agricultural Economics

Transfer, Agriculture, General