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Tom Martin Email & Phone Number
Global Service Delivery and Operations Manager
at
HCLTech
1 work email found
@verizon.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 86%
Current company
Role
Global Service Delivery and Operations Manager
Location
Greater Leeds Area, United Kingdom
Who is Tom Martin? Overview
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Quick answer
Tom Martin is listed as Global Service Delivery and Operations Manager at HCLTech, based in Greater Leeds Area, United Kingdom. AeroLeads shows a work email signal at verizon.com and a matched LinkedIn profile for Tom Martin.
Tom Martin previously worked as Global Service Delivery & Operations Manager at Hcltech and Global Service Delivery Manager - Burberry at Verizon. Tom Martin holds Business Studies from Harrogate College.
Company email context
Email format at HCLTech
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{first}.{last}@verizon.com
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Profile bio
About Tom Martin
A 22 year Telecoms & IT Professional with an extensive background spanning Customer Care, Assurance, Delivery, Service & Operations Management.For the last 5 years I have been proud & fortunate to support an amazing customer & partner, Burberry as their Global Service & Operations Lead ensuring end-to-end Delivery & in life Management of services runs smoothly.I am passionate about delivering high levels of performance and operational excellence in order to enhance customer experience, whilst remaining outcome driven in order to reach key business goals.
Current workplace
Tom Martin's current company
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10 roles
Tom Martin work experience
A career timeline built from the work history available for this profile.
Global Service Delivery & Operations Manager
Accountable for end-to-end Delivery & Management of Global Managed Network Services to flagship partner (Burberry)
Global Service Delivery Manager - Burberry
Jan 2019 - Dec 2023
Service Delivery Management
Operational Manager within Europe & APAC Delivery Organisation supporting Global Enterprise customers.Responsible for Order Management, Project Delivery, Vendor Governance & CSIAccountable for key business metrics for Revenue, Delivery performance & Customer SatisfactionPart of a management team leading over 350 cross functional employees globally.
Oct 2015 - Dec 2018
Service Delivery Management
UK Service Manager supporting a fully managed service to National Grid, a flagship account within Verizon Enterprise Solutions.Responsible for the assurance of Managed WAN, LAN, VoIP & Security services ensuring adherence to contracted SLA’s. Management of 3rd party suppliers Implementing and maintaining effective structure and operational processes to ensure required levels of performance and contracted deliverables at met.Matrix manage cross functional internal teams including Project Management, Engineering and Repair, driving performance in order to improve the customer experience.
Sep 2014 - Oct 2015
Technical Program Management
Technical Program Manager dedicated to National Grid.Responsible for Technical Management of Verizon services within the customer SMI led partner ECO System.Experienced in key ITIL processes: Incident, Problem, Change and Capacity Management.
Jun 2011 - Jul 2014
Service Assurance Network Repair Engineer - Tier3
Troubleshoot and repair complex, chronic and high level escalation customer faults over the VzB Public IP, MPLS, Traditional WAN, Transport and Layer 2 networks.Designated Engineer for high profile ‘Alert’ customers such as ICAP, Arrow Electronics and IKEA.
Apr 2007 - Jun 2011
Service Assurance Network Repair Engineer - Tier2
Support and troubleshoot customer access circuits for VZB Internet, Frame, ATM, MLPS and transport networks and associated networking services.Worked in dedicated 24x7 NOC support and troubleshoot managed network solutions for high profile, premium customers such as EDS, Barclays, Inmarsat and Associated Newspapers.First line support for UKERNA Follow detailed change control processes for network changes and planned works Super Janet5 DWDM infrastructure
Jan 2004 - Apr 2007
Customer Care - Service Executive
Service Executive working directly with customers providing first line support, handling escalations and complaints
Aug 2002 - Jan 2004
Customer Service Executive
Worked in variety of roles in customer service call center environment
Aug 1999 - Aug 2002
2 education records
Tom Martin education
Business Studies
Harrogate College
Education record
Harrogate Grammar School
FAQ
Frequently asked questions about Tom Martin
Quick answers generated from the profile data available on this page.
What company does Tom Martin work for?
Tom Martin works for HCLTech.
What is Tom Martin's role at HCLTech?
Tom Martin is listed as Global Service Delivery and Operations Manager at HCLTech.
What is Tom Martin's email address?
AeroLeads has found 1 work email signal at @verizon.com for Tom Martin at HCLTech.
Where is Tom Martin based?
Tom Martin is based in Greater Leeds Area, United Kingdom while working with HCLTech.
What companies has Tom Martin worked for?
Tom Martin has worked for Hcltech, Verizon, Verizon Business, Verizon Enterprise Solutions, and Royal Bank Of Scotland (Rbs).
How can I contact Tom Martin?
You can use AeroLeads to view verified contact signals for Tom Martin at HCLTech, including work email, phone, and LinkedIn data when available.
What schools did Tom Martin attend?
Tom Martin holds Business Studies from Harrogate College.
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