• Supporting the US Navy on all their two way communications • Confirming and verifying service and maintenance contracts • Assisting in guided tours for our Spanish speaking markets• Processing calls for contract and non-contract customers • Processing calls for customers and MSS of monitored and non-monitored sites • Opening and closing cases for FPS customers • Acquired training on all processes for all commercial and government customers • Processing return authorizations for repairs and exchanges on equipment • Trained on using Clarify

A Leader in media and technology services for commercial and residential customers• Responsibilities included supporting all residential customers in resolving technical issues with their video, telephony and internet services• Promoting and selling available services• Account management • Educating customers on services

Supported Test systems and maintained its $1 billion North American division that retained and generated new customer-based business, consistent with the corporate score card.• Specially trained in communications technology, with emphasis on electronics and radio communication.• Decreased expenses by 15% within three quarters, analyzing a several-year increase in the repair cost, redesign spare parts for a longer life cycle by implementing a new training program for employees.• Achieved a 20% increase in output by implementing a new test routine for subscriber mobile products.• Assisted in the reduction of failures product, by troubleshooting communication and electronic equipment to the component level using test equipment such as DMM’s, SCOPES,SPECTRUM ANALYZER, AND COMM ANALYZERS, CDMA mobile test set.• Accommodated a high work flow by modifying all portable and mobile test systems to accommodate a high work flow.• Designed and engineered new test systems for new prototype product. • Effectively supported the PATS test systems in a factory setting.• Performed preventive maintenance (calibration and functionality) on existing systems consisting of HP test equipment (Board test, Tune test, Flash, etc).• Performed monthly calibration of test systems for two-way portable and mobile radios.• Led the accuracy and timely process on orders passed thru manufacturing process.• Performed tests to ensured that mobile devises entered the PSTN to ensure communication thru GSM networks• Performed firmware verification to ensure proper hardware software match.• Maintained hardware/software using Perl OpenGL programming language• Modified perl scripts for text and images