Responsible for problem solving for over 150 end users in areas of PC's, servers, printers, wireless scanners (RF), e and voice mail systems, VPN network, processing daily inventory, accounting, sales, payroll and ordering supplies for IT department. Also involved with conversions of various software and firmware on A/S 400 mainframe and thin clients. Duties included upgrades on operating systems, PC's, server platforms and overall processing documents in various ways to save company money.