Tom Mathieson

Tom Mathieson Email and Phone Number

Tom Mathieson's Location
San Diego, California, United States, United States
Tom Mathieson's Contact Details

Tom Mathieson personal email

About Tom Mathieson

Tom Mathieson possesses expertise in active directory, customer service, english, microsoft excel, microsoft word and 9 more skills.

Tom Mathieson's Current Company Details

Tom Mathieson Work Experience Details
  • San Diego Gas & Electric
    Contracted Desktop Support Technician
    San Diego Gas & Electric Sep 2006 - May 2014
    Manage team of 6 techniciansDirect multiple computer install, configuration, and data transfer projectsInstall software packages, add system and users to DomainInstall direct connect and network printers and plottersMapping of network drivesQuickly and accurately troubleshoot and resolve incidents with Windows XP, Microsoft Office Suite, Adobe Suite, and other user applicationsTroubleshoot and resolve incidents regarding hardware failure Utilize imaging software (such as Ghost) to maintain standard images of desktop and laptop configurations and keep Windows security updates currentWorking knowledge of Active Directory user management systemOutstanding Client Satisfaction based on customer feedback survey
  • Federal Emergency Management Agency
    Supervisor
    Federal Emergency Management Agency Sep 2006 - Nov 2006
    Supervise team of 10 operators Accept phone applications for federal assistance due to natural disasterTracked operators demeanor due to stressfulsituation of calls takenTrack time cardsCoordinated break times to ensure phones were adequately covered Enforce code of conduct and dress code
  • University Of California
    Help Desk Technician, Tier Iii
    University Of California Feb 2006 - Aug 2006
    Troubleshoot and correct computer software and hardware problems remotely Solve hardware and software issues escalated from Tiers I/II Train lower-level technicians
  • United States Navy
    Leading Chief Petty Officer
    United States Navy Aug 1981 - Aug 2005
    Manage the daily operational and professional aspects of a 30 personnel divisionHeld training sessions on Crypto handling, proper destruction and documentationConduct routine data backups and maintenance on multiple network workstationsConduct weekly Windows and McAfee anti-virus updates on all systemsConducted HDD installation/removal to secure classified dataObtained, loaded and documented destruction of EKMS keys for STU-III unitsCompleted Cryptographic Management School, worked as Alternate CMS Custodian

Tom Mathieson Skills

Active Directory Customer Service English Microsoft Excel Microsoft Word Outlook Powerpoint System Administration Troubleshooting Windows Software Documentation Process Improvement Visio Microsoft Office

Frequently Asked Questions about Tom Mathieson

What is Tom Mathieson's email address?

Tom Mathieson's email address is to****@****hoo.com

What skills is Tom Mathieson known for?

Tom Mathieson has skills like Active Directory, Customer Service, English, Microsoft Excel, Microsoft Word, Outlook, Powerpoint, System Administration, Troubleshooting, Windows, Software Documentation, Process Improvement.

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