Tom Mcilwee Email & Phone Number

London Area, United Kingdom

The Wellbeing Project, Client Relationship ManagerNew Business:- Working closely with clients to identify their specific challenges and co-create innovative programmes of development.- Achieving positive and consistent reviews ensured retention.- Proactively growing the value of client enquiries by nurturing relationships, understanding needs, and becoming a trusted advisor.- Coordinating client meetings with client delivery team to build relationships and create partnerships.- Developed and updated the sales opportunity process within Salesforce which allows increased visibility of pipelines.- Created The Wellbeing Calendar with Marketing to raise awareness and increase profit from existing and new clients.- Co–created Marketing Campaigns targeted at existing accounts to increase sales enquiries and client growth. Account Management:- Successfully grew accounts from sporadic sales of less than £3,000 per deal to 3-year guaranteed spends of £30,000 + per year.- Fostered accounts that started from low value to high value. Successfully rolled out country wide programmes from single sale entries.- Designed and delivered strategic account plans to maintain a high level of service delivery and identify further revenue growth opportunities.- Introduced new processes within the organisation to ensure client feedback is captured correctly and opportunities for repeat business are highlighted and focused on immediately.

Oxford, England, United Kingdom

After accepting redundancy in April I was one of many thousands of people across the globe sitting at home with no job and no idea what the future may hold. When I heard about this position I saw a real opportunity to make a positive contribution to the fight against Coronavirus and felt compelled to apply for the role.The site is a drive-through test centre. My role is to train and manage a group of approximately 40 people positioned on different stations on how best to assist and support members of the public whilst taking their test. Key priorities are to maintain health and safety and comply with social distancing within a challenging environment. Keeping team morale and spirits up within the group is incredibly important as concerns and pressures mount up. My responsibilities are to work together with the management team to improve logistics on site to ensure the experience is as comfortable and efficient for the public who come to do a test at the centre. I am briefing staff at the start of the day, assigning team members to roles, ensuring training is provided across each section, arranging rosters and planning breaks, assisting members of the public who have challenges during the testing process and collecting and reporting hourly on site numbers.

London, United Kingdom