Managing multiple concurrent projects across varying technology platforms for end users of all sizes. Providing technical IT project management and presales consulting to ensure on-schedule and on-spec project delivery.Designed company Project Management approach and documentation using adapted agile practices. Self-taught and implement Jira and Jira Service Desk to improve efficiency.

Providing consulting services as a PM/BA holding AgilePM (foundation and practitioner), Prince2 (foundation and practitioner), Scrum, BCS, and Change Management Certifications.

Sourced the top tier of Freelance IT talent across to support both new and existing clients while gaining understanding of networking, cloud, and systems technologies.

As part of a high performing team of 8 staff and in a senior role, my remit was to source, generate and secure new loan sales opportunities across Canada, operating within a targeted environment. As a team lead. I focused on delivering a highly professional customer advisory service whilst generating new business at every opportunity. I employed my financial skills to analyse credit and assess risks whilst negotiating insurance brokerage. This whilst remaining up to date on changing regulations and processes in order to meet both client and business needs.Some of my key contributions included:• Progressed within two months to a funding management role.• Consistent target achievement in a compliance driven environment.• Mentor and coach for new team members and ongoing source of guidance.• Unified the team as a senior decision maker and champion of improvement.

On joining the company, I played an integral role in launching the bar concept prior to taking on a full customer service role and deputising for the management to take ownership of running a successful bar and lounge area.

In a customer facing role, my primary concern was exceptional service delivery, whilst training new staff and deputising for the Store Manager during a period of non-management.

In an all-encompassing role, I undertook various administrative tasks to guarantee functionality and coordination of departmental activities, which included booking and processing of customer orders for high voltage electrical coils.