Responsible for the management of the London Operations team, overseeing and directing day to day activities of the team who provided system administration, monitoring and incident resolution for GAM globally. Managed GAM’s UK datacentre footprint, environmental controls and access, additionally responsible for developing departmental policies and negotiating vendor contracts.Led incident and problem management, through to establishing root cause and production of major incident… Show more Responsible for the management of the London Operations team, overseeing and directing day to day activities of the team who provided system administration, monitoring and incident resolution for GAM globally. Managed GAM’s UK datacentre footprint, environmental controls and access, additionally responsible for developing departmental policies and negotiating vendor contracts.Led incident and problem management, through to establishing root cause and production of major incident report.Managed IP Telephony within all GAM London offices, maintaining consistent high availability.Oversaw the review, approval and scheduling of change requests. Ran CAB (Change Advisory Board). Show less

Managed the operations team in the UBS London IT Datacentre. Perot Systems ran Operations Services using a skilled multi-platform team providing global operation, monitoring and management of batch processing on all UBS IT production services - critical to the provision of real time services for Equities Trading, Payments, Settlements, Futures and Options for UBS globally.Responsible for Incident/Problem management and escalation for all Datacentre incidents through to resolution.