• Manage key client accounts, serving as the primary point of contact for all communications.• Develop and execute customized exhibit solutions, ensuring alignment with client objectives and brand standards.• Collaborate with cross-functional teams including design, logistics, and marketing to deliver high-quality exhibit experiences.• Conduct regular client meetings and presentations to review project status, gather feedback, and identify opportunities for growth.• Resolve client issues promptly and effectively, maintaining a high level of client satisfaction and loyalty.• Utilize CRM software to track client interactions, update project statuses, and forecast future opportunities.• Contribute to the development of new business strategies and marketing initiatives, supporting company growth objectives.

• Business Expansion: Implemented an innovative outreach initiative targeting apartment buildings within a 5-mile radius, hosting "Meet Your Neighbor" happy hours at Comedy Works. This strategic endeavor not only attracted new clientele to Lila B Martini Lounge and Comedy Works but also revitalized foot traffic and revenue on traditionally slower nights, such as Wednesdays and Thursdays, boasting a remarkable 26% increase across all metrics.• Relationship Management: By fostering strong relationships with key clients and actively acquiring new ones, orchestrated a significant 70% increase in facility utilization by private groups and organizations during the same period.• Sales and Marketing: I spearheaded the re-branding efforts across various profit centers, including Lucy Restaurant, Lila B Lounge, and Curtis Ballroom. Through innovative strategies and meticulous execution, I achieved remarkable revenue increases of 63% in Lucy, 56% in Lila B, and 19% in the Curtis Ballroom between 2015 and 2017.• Team Leadership: Managing the reopening of a comedy club post-COVID-19 posed significant hurdles, necessitating savvy tactics to instill public trust and revitalize interest in the entertainment sector. Despite operating at just 30% capacity due to COVID restrictions, we faced the challenge head-on.

• Sales: Implemented a strong sales strategy for Jolly Roger Brewery in St. Kitts, utilizing kegerators and pony kegs for distribution. This approach expanded accessibility and forged partnerships with venues like the Park Hyatt, while collaborating with 8 outside distributors. Creating a remarkable 100% increase in external beer sales and a notable 42% rise in internal profitability.• Financial Management: Oversee budget allocation, expenditure management, and financial performance metrics including revenue, profitability, and cost of goods sold. Implement tailored strategies to enhance profitability and reduce waste. Notably, streamline operations by sourcing over 70% of consumables domestically and utilizing Crowley for shipping from Miami, Florida.• Marketing and Promotion: Conceptualize and implement promotional campaigns, events, and initiatives aimed at attracting customers, boosting sales, and amplifying the presence of Uncle Fat's Sports Bar within the local community. Introducing an entirely novel concept of a sports bar and brewery to the idyllic Caribbean Island of St. Kitts marked a pioneering endeavor.• Compliance: Maintain strict adherence to local regulations, health and safety standards, licensing prerequisites, and internal company protocols. Regularly engage in meetings with Prime Minister Timothy Harris and Minister of Tourism Lindsey Grant to foster a strong rapport and stay abreast of governmental initiatives impacting our operations.

• As a proactive leader, I provided clear direction and guidance to the management team, ensuring seamless implementation of new strategies aimed at enhancing profitability and customer satisfaction.• My role also involved crafting and delivering compelling business proposals, leveraging market intelligence to stay ahead of industry trends and competitive activities. By staying attuned to customer patterns and market developments, I facilitated informed decision-making and drove sustainable growth.• I am dedicated to continuously evaluating and refining strategies to align with evolving market dynamics and economic conditions. Through meticulous tracking and analysis, I ensure that my personal goals and objectives are consistently met, contributing to the overall success of the

•Prepared and served a wide range of beverages including cocktails, beers, wines, and non-alcoholic drinks to patrons attending comedy shows. Ensured that drinks are served promptly and accurately, meeting the high standards of the establishment.•Interacted with customers in a friendly and engaging manner, taking orders, providing recommendations, and addressing any questions or concerns they may have. Maintain a welcoming atmosphere and contribute to the overall enjoyment of the Comedy Works experience.•Possess a thorough understanding of the beverage menu, including specialty cocktails, craft beers, and wine selections. Able to describe menu items in detail and make suggestions based on customer preferences.•Monitored inventory levels of alcohol, mixers, garnishes, and other bar supplies. Placed orders as needed to ensure adequate stock while minimizing waste and controlling costs. Kept track of inventory using the club's designated system.•Handled cash transactions accurately and securely, processing payments, issuing receipts, and managing cash drawer balances. Operate the point-of-sale (POS) system efficiently to input orders and track sales.•Provided guidance and support to other bartenders and bar staff, ensuring that they adhere to club policies and procedures. Lead by example in delivering excellent customer service and maintaining a professional demeanor.•Assisted with special events and private functions hosted at the comedy club, such as corporate parties, fundraisers, and comedy festivals. Collaborated with event staff to ensure smooth coordination of food and beverage service.•Able to work efficiently in a fast-paced environment, especially during peak hours and busy show nights. Staying flexible and adaptable to changes in scheduling, menu offerings, and customer preferences.

•Prepared and served a variety of alcoholic and non-alcoholic beverages to customers, including cocktails, beers, wines, and soft drinks. Ensured that drinks are served promptly and according to the customer's preferences.•Kept track of bar inventory, including alcoholic beverages, mixers, garnishes, and bar supplies. Ordered supplies as needed to maintain adequate stock levels while minimizing waste and controlling costs.•Provided guidance and support to other bartenders and bar staff, ensuring that they adhere to established policies and procedures. Conduct training sessions to improve staff knowledge of mixology techniques, beverage service standards, and responsible alcohol service.•Interacted with customers in a friendly and professional manner, taking orders, answering questions about menu items, and making recommendations based on customer preferences. Address any customer concerns or complaints promptly and effectively.•Handled cash transactions accurately and efficiently, processing payments, issuing receipts, and managing cash drawer balances. Operated the point-of-sale (POS) system to input orders, track sales, and generate reports as needed.•Ensured that the bar area is clean, organized, and properly stocked at all times. Follow health and safety regulations, including sanitation procedures, to maintain a safe and hygienic environment for both staff and customers.•Stayed informed about current trends and developments in the beverage industry, including new wine varietals, craft beers, and artisanal spirits. Provide expertise and recommendations to customers based on their preferences and taste profiles.