Tom O'Kelly Email & Phone Number

Gwespyr, Wales, United Kingdom

United Kingdom

We work with your sales, marketing & operation teams and offer pipeline & brand development opportunities through our global CxO network. Our in-person and virtual events, provide a solid platform for you to better engage with your clients or prospects in order to understand their pain points, position yourself as the right solution provider, promote your brand and create a healthy rapport with leading

Llandudno Junction, North Wales

My role is focused on delivering financial solutions to customers whilst ensuring FCA compliance at all times. My day to day - • To unleash the potential of the sales team by setting stretching objectives and providing regular feedback on performance against these objectives• To ensure that all sales executives have a current PDR to maximise performance and to support individuals development• To resource the sales team appropriately on a day to day and longer term basis… Show more My role is focused on delivering financial solutions to customers whilst ensuring FCA compliance at all times. My day to day - • To unleash the potential of the sales team by setting stretching objectives and providing regular feedback on performance against these objectives• To ensure that all sales executives have a current PDR to maximise performance and to support individuals development• To resource the sales team appropriately on a day to day and longer term basis, with a quality that is consistent with the Inchcape Way• Maintain good relationships with Brand partners• Ensure that compliance is enforced and that it meets all the obligations relating to the customer experience and to the manufacturers standards within the Sales arena• Ensuring the team are maximising every opportunity• Encourage the sales team to review processes to ensure they are working in the most efficient way• Inspire the sales team to deliver an Incredible Customer Experience for every customer that the sales team comes into contact with• Manage the day to day sales activities such as deal files, handovers, sales funnel to maximise sales revenue Show less

North West Wales

This role is a part of the Premier relationship team and a key support role, providing an outstanding customer experience to Premier clients and enhancing Premier Relationship Manager’s (PRM’s) client facing time. The role provides dedicated support to a team of Premier Relationship Managers (PRM) in the overall achievement of their objectives. My day to day - • Support PRMs to manage client contact and service, including direct customer contact, facilitating a smooth hand over… Show more This role is a part of the Premier relationship team and a key support role, providing an outstanding customer experience to Premier clients and enhancing Premier Relationship Manager’s (PRM’s) client facing time. The role provides dedicated support to a team of Premier Relationship Managers (PRM) in the overall achievement of their objectives. My day to day - • Support PRMs to manage client contact and service, including direct customer contact, facilitating a smooth hand over where appropriate, and managing key event reminders to maintain active client contact • Build and retain a strong knowledge of the PRM/PCM’s portfolio of clients with the support of analytical tools • Individuals are responsible for their own effectiveness, development and results. Specialist or Subject Matter Experts, where matrix management and understanding of Group strategy is expected. Their contribution is often as a technical/professional specialist in their field. • Suggest ideas and contribute to implementing actions that will improve customer service, quality or the way teams and individuals work together. • Adhere to HSBC policy, procedures and control requirements applicable to day-to-day working, exceptional and project activities, and raise any concerns about actual or potential issues promptly, in line with reporting and escalation procedures. • Continuously monitor and gather information to assess potential impacts and identify possible risks and opportunities for the business. • Apply policies, procedures, practices and standards to their allocated tasks, taking responsibility for their own actions, to ensure the achievement of high levels of quality, effective risk management and regulatory compliance. • Aim to resolve the customer’s queries at the first point of contact and minimise referrals to the PRM for routine transactions. • Provide basic credit/lending solutions to customers in line with franchise and compliant with credit policy Show less

Rhyl And Bangor, North Wales

Focusing on delivering excellent service and maximising sales opportunities through coaching, in order to proactively identify and address customer needs, driven to achieve challenging targets and keen to improve my own performance.My day to day - • Ensuring all customer needs are met and sales opportunities are maximised• Undertaking effective individual and business reviews• Ensuring processes and procedures are completed accurately• Working all Customer Contact… Show more Focusing on delivering excellent service and maximising sales opportunities through coaching, in order to proactively identify and address customer needs, driven to achieve challenging targets and keen to improve my own performance.My day to day - • Ensuring all customer needs are met and sales opportunities are maximised• Undertaking effective individual and business reviews• Ensuring processes and procedures are completed accurately• Working all Customer Contact Opportunity (CCO) lists, contact promises and open sales reminders Show less

Mochdre, North Wales

Throughout my time at LetsXL, I have worked tirelessly to create more accounts and increase customer satisfaction. Working for an experienced and ambitious company has been very rewarding.My day to day - • Following up new business opportunities• Communicating new product developments to prospective clients• Writing reports• Providing management with feedback• Using contacts to generate new business

Mochdre, North Wales

LetsXL is a national provider of tenant referencing services. With specialist designed services, we recommend tenants to our network of letting agents throughout the UK.My day to day - • Managing a portfolio of accounts• Engaging in project management duties • Maintaining good relationships with clients

Btec National Diploma In Business Management, Business Administration And Management, General, Distinction

During my time I learnt about all aspects of business from applied laws to how to deal with employees queries. Included within the course.

Nvq Level 3, Marketing, Merit

Gcse

St Gerard's is a small independent day school that has a happy, secure, family atmosphere in which the pupils thrive. Since its foundation.