Tom Oldner Email & Phone Number

San Diego, Ca, Us

San Diego, Ca

Took over leadership of $5.5M company selling POS terminals into restaurants. Directed teams in sales, admin, implementation, programming, and 24-hour call center.• Championed services-centric revenue model that enabled 15% market share increase despite stiff market headwinds: o Maintained revenue growth even during Covid, with +$370K revenue in 2020 and +$885K in 2021. o Achieved over $1M in revenue growth YOY since 2021 and doubled payment volume with projected $2.3M growth for 2024. o Elevated customer satisfaction (CSAT) and reputation to best-ever in the industry.• Helmed company throughout Covid’s major impact on the restaurant sector; forecasted sales within 5% and brought back 85% of furloughed workers.• Achieved $280K annual savings while increasing productivity 40% by negotiating contract with third-party to offshore 50% of our help desk team.• Spearheaded NCR Summit Team to strategize product and operational solutions to increasing competitive pressure and barriers to entry in our fast-changing market niche.• Managed contract and renewal negotiations for 3 offices; managed budget for $350K remodel of San Diego office.

San Diego, Ca

• Led transition from traditional sale model to SaaS / subscription model, converting upfront costs into 3-year contracts. o New model increased overall site count by 40%.• Tapped by CEO for instrumental role in due diligence and negotiation enabling successful company sale: o Preserved deal despite owner’s sudden death 3 weeks before sale was final; liaised between leadership and owner’s family regarding transfer of ownership. o Facilitated seamless changeover of business operations following sale. o Retained to mentor less-experienced 2nd-generation owner into leading business.• Recruited by NCR to design commission structure for channel partners under new SaaS model: o Won buy-in from sales team to rally around majorly redesigned commissions with reduced commission rate year 1 but 180% commission in subsequent years. o Invited to present my model to all channel partners nationwide.• Selected by corporate for team to review purchase of second NCR territory.

San Diego, Ca

Brought on as Controller to elevate financial systems and institute accounting processes for company selling POS system into restaurants.• Instituted a variety of operational improvements that were instrumental in 15X EBITDA growth (from $350K to $5.5M).• Recouped $1.5M in +120-day AR within 24 months with only 3.7% in writeoffs; met with clients and overhauled commission structure to incentivize sales personnel towards collections.• Increased revenue and controlled costs with “everything is the bottom line” mentality: o Restructured organization into SBUs with independent P&L responsibility to overcome silos, unify around business goals, and increase cross-departmental collaboration. o Created bonus structure based on P&L KPIs. o Increased product innovation and process improvement across functional units.• Designed pioneering customer financing program enabling clients to pay system costs through automated deductions from daily receipts (precursor to SaaS model): o Program generated $1.5M in additional sales within 18 months by enabling more SMB customers to afford $45K sales and implementation costs. o Reduced account aging and nonpayment

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services

Associate Of Arts And Sciences (Aas), Accounting